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Public Sector Outsourcing: Events and Lessons from 2013

2013 was not a stellar year for public sector outsourcing. As we reported in an earlier blog article, Indiana is appealing judgment in an ongoing court battle with IBM over a troubled welfare claims processing project....more

2/6/2014 - Australia Health and Welfare Plans Healthcare Outsourcing Unemployment Unemployment Benefits

Of Service Levels, Welfare, and Heartbreak: Indiana vs. IBM

In 2006 Indiana awarded IBM a contract for more than $1 billion to modernize Indiana's welfare case management system and manage and process the State of Indiana's applications for food stamps, Medicaid and other welfare...more

5/28/2013 - Breach of Contract Contract Claims Health and Welfare Plans IBM Liquidated Damages

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