As the Department for Business Innovation & Skills succinctly puts it: -
Alternative dispute resolution (ADR) refers to ways of resolving disputes between consumers and traders that don’t involve going to court. The...more
The Civil Aviation Authority (CAA) is policing compliance by airlines with new laws designed to encourage the use of alternative dispute resolution (ADR) and online dispute resolution (ODR). The CAA has threatened to carry...more
New GAP Insurance Rules -
The FCA published new rules in June governing the sale of addon Guaranteed Asset Protection (GAP) insurance. The rules came into force on 1 September 2015 and apply to commercial customers as well...more
The main provisions of the Consumer Rights Act 2015 (CRA) will come into force on 1 October 2015. The CRA consolidates key consumer rights covering contracts for goods, services, digital content and the law relating to unfair...more