On May 1, 2024, JAMS, the world’s largest private alternative dispute resolution (ADR) provider, released its Mass Arbitration Procedures and Guidelines (Procedures) and an accompanying Mass Arbitration Procedures Fee...more
Two recent developments highlight the challenges companies may face as they explore ways to incorporate AI-based chatbots into their customer service offerings:
- A putative class action filed in California federal...more
2/27/2024
/ Artificial Intelligence ,
Bots ,
CIPA ,
Corporate Counsel ,
Customer Service Calls ,
Customers ,
Cybersecurity ,
Data Collection ,
False Statements ,
Information Sharing ,
Mass Tort Litigation ,
Policy Violations ,
Prior Express Consent ,
Privacy Laws ,
Putative Class Actions ,
Technology
On January 15, 2024, the American Arbitration Association (AAA) announced changes to the AAA-ICDR Mass Arbitration Supplementary Rules and Fee Schedules to take effect immediately. The AAA stated in a press release that these...more
A proposed settlement action filed on December 19, 2023, by the Federal Trade Commission (FTC) against Rite Aid Corp. highlights some of the key issues presented when companies use artificial intelligence (AI) for facial...more
1/8/2024
/ Algorithms ,
Artificial Intelligence ,
Commercial Litigation ,
Customer Privacy ,
Customers ,
Facial Recognition Technology ,
Federal Trade Commission (FTC) ,
Privacy Laws ,
Rite Aid ,
Settlement Proposals ,
Technology Sector
Employers in California can require workers to sign arbitration agreements as a condition of employment.
On February 15, 2023, a divided panel of the U.S. Court of Appeals for the Ninth Circuit ruled that the Federal...more
Key Points Telephone Consumer Protection Act (TCPA) litigation continues to pose significant risks to businesses that use calls, texts and faxes to engage with consumers. The U.S. Supreme Court’s unanimous decision in...more