Last week I had an interesting interaction with the customer service department at Dell. I needed a new power cord for my laptop. I jumped on Dell’s website, found a million different adapters, and decided I had better do...more
Good news for companies that routinely record or monitor calls to or from California residents – the Ninth Circuit Court of Appeal’s January 17 decision in Faulkner v. ADT Security Services, Inc. has made it harder for class...more
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