Customer Service Calls

How to Sell Legal Services Without Selling Legal Services

Last week I had an interesting interaction with the customer service department at Dell. I needed a new power cord for my laptop. I jumped on Dell’s website, found a million different adapters, and decided I had better do...more

Routine Recording Of Customer Service Calls – Standing Alone – Does Not Violate California’s Invasion of Privacy Act, According To...

Good news for companies that routinely record or monitor calls to or from California residents – the Ninth Circuit Court of Appeal’s January 17 decision in Faulkner v. ADT Security Services, Inc. has made it harder for class...more