In this episode of the CONGERGE18 Preview Podcasts series, I visit with Philip Winterburn, Chief Product Officer at Convercent. We discuss the issue of KPIs around benchmarking your ethics and compliance program. Some of the issues we tackle in this podcast are:
Where do you sit? In benchmarking, context is everything.
How do you normalize between the anomalies in survey responses?
What is the value of benchmarking?
How do you apply benchmarking data?
