Courteous, professional workplace policy outlawed


In recent months, some of the National Labor Relations Board’s intentions have become obvious. First, the NLRB plans on devoting considerable attention and resources towards non-union employees and employers. Next, the NLRB will aggressively challenge employers who it believes improperly attempt to manage workforce conduct. Two back-to-back NLRB rulings graphically illustrate the agency’s path for the future.

Protected, concerted activity

Section 7 of the National Labor Relations Act provides to all employees the right to engage in concerted activity. This legally protected concerted activity can include such things as discussions among employees about their jobs, their pay, their supervisors, or other working conditions. In the case of dissatisfied employees, concerted activity may take the form of employees complaining about their employer or co-workers. The National Labor Relations Board is responsible for protecting employees’ Section 7 rights. That means investigating complaints, and in cases where the NLRB considers an employer has crossed the line and unlawfully restricted employees’ rights to participate in concerted activity, prosecuting an unfair labor practice complaint against the accused employer.

Don’t assume the National Labor Relations Act and the NLRB only apply to unionized workplaces. Section 7 concerted activity rights apply to all employees – whether they work in a unionized workplace or not. In fact, the NLRB is increasingly turning its attention to non-unionized employers. Why? Because the number of union workplaces throughout the country are plummeting. Also, the agency plainly intends to try to limit employers’ efforts to reasonably manage employee conduct. Consider these two recent examples.

NLRB-professional-courtesyPolicies promoting courtesy and professionalism

Hills and Dales General Hospital was a Michigan acute care facility with an extremely poor work environment. The hospital’s departments were not cooperating with one another, employees were fighting amongst themselves, patient care was suffering and, understandably, patients were looking for medical care elsewhere. To try to improve patient care and the employment environment, the hospital issued to its workforce a “Values and Standards of Behavior Policy.” The policy prohibited negative comments about co-workers and engaging in negativity or gossip. Employees were required to represent the hospital in the community “in a positive and professional manner.” 

First Transit had a similar desire to maintain a professional environment for drivers, mechanics and support personnel assigned to its Phoenix facility. First Transit put in place a Personal Conduct Rule, which prohibited discourteous or inappropriate behavior towards other employees.

No question these were reasonable rules put in place by the hospital and First Transit aimed at providing a workplace beneficial to both the employer and employees. However, that’s not how the NLRB saw it.

NLRB: Drop courtesy and professionalism policies

In both of these cases, the NLRB struck down the policies, holding the employers had gone too far and were unlawfully restraining their employees’ Section 7 rights. According to the Labor Board, the hospital and First Transit’s rules addressing employee conduct and behavior were overbroad, ambiguous and could discourage workers from engaging in communication that amounted to protected, concerted activity.

Is this really happening?

It’s hard for me to understand how an employer’s attempt to cultivate and maintain a professional and courteous work environment for all employees can be found to be unlawful. I’m hoping rulings like these by the NLRB will be challenged in the courts. In the meantime, the Hills and Dales General Hospital and First Transit decisions demonstrate the NLRB’s plans to challenge employers’ exercise of reasonable controls over their workplaces.


  • Hills and Dales General Hospital and Danielle Corlis, Case 07-CA-053556 (NLRB 4/1/14)
  • First Transit, Inc. and Amalgamated Transit Union, Local 1433, Case 28-CA-023017 (NLRB 4/2/14)

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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