A recent sports scandal provides helpful guidance for current efforts to improve conduct and culture in the financial services industry.

Introduction -

The Australian cricket team is coached by a popular ex-player, Darren Lehmann. He has brought a no-nonsense approach to running the team focused on his “been there, done that, worn the t-shirt” attitude. The captain of the Australian cricket team is a sporting superstar, Steve Smith. He is well on the way to establishing himself as the second best batsman ever to have played the game. The vice-captain is a combative cricketing star, David Warner. Warner has earned a level of notoriety for previously participating in off-field brawls, and for being unpopular with opponents.