While hotels have previously implemented some contactless practices, we expect hotels to utilize them more frequently and to develop more of these practices in order to limit the transmission of COVID-19. Some of these contactless practices include: 

• mobile check-in/check-out
• mobile key
• guest requests for in-room amenities such as additional linens, toiletries, etc., from mobile or similar devices
• guest control of several aspects of their hotel rooms such as television, music, temperature, draping, lighting, etc., from mobile or similar devices
• digital menus
• virtual queues for guests where they receive text messages when their tables or services are ready
• non-cash and contactless transactions, such as Apple Pay
• pre-packaged breakfast foods in lieu of breakfast buffets
• housekeeping on request in lieu of daily housekeeping
• single-use plastics

While some of these practices may fade once the COVID-19 pandemic is over, hotels may continue other contactless practices in order to efficiently meet hotel guests’ needs and expectations.