NAVEX Global 2014 Hotline Benchmarking Report Webinar: Top Takeaways & Questions

by NAVEX Global
Contact

Last week, Carrie Penman and I hosted the “Benchmarking Your Hotline: How Does Your Data Measure Up Against NAVEX Global’s 2014 Benchmarks?” webinar where we discussed top-level findings from NAVEX Global’s 2014 Hotline Benchmark Report.  Our annual Hotline Benchmarking Report helps organizations gage how their own reports compare to the findings from the largest database of hotline reports in the world.

Some of the key findings from the 2014 report, which we discussed in depth on the webinar, were:

  • There was a 33 percent increase in Report Volume since 2010
  • Repeat Reporters are reporting more often, and contributing valuable reports
  • The rate of Anonymous Reporters has dropped back to its historical norm
  • Substantiated Reports jumped 11 percent in five years
  • Case Closure Time is creeping up, which could impact organizations if not addressed

A lot of great questions were asked throughout the event and we have selected three of the most common questions to expand on:

Q:  Since we know the majority of misconduct is reported to supervisors and never make it to the helpline, how can we be sure that the comparatively small number of reports received by the helpline really reflect what's going on in the organization?

A: The short answer is you can’t be sure. Reports that get to the helpline can, however, be a leading indicator of a potential problem. In order to broaden this perspective, companies use their case management system in conjunction with other functional groups such as HR, Legal or Security to have a broader perspective. Often a supervisor will take the concern to one of the other functional groups or a local ethics officer and the issue can be captured in this way.

Q: Do you feel that anonymous reporting is an issue?

A: We do not believe that anonymous reporting is an issue. In fact, we believe the opposite – anonymous reports are important as indicated by substantiation rate of anonymous reports. We do believe, however, that, if 90-100 percent of incoming reports are anonymous, there is a strong likelihood that there are underlying culture or management issues that need to be addressed. It is also important to ensure that employees are using their ability to report anonymous responsibly.  By this we mean that employees need to understand that they have an obligation to report meaningful issues, stay involved and check back for questions in the requested time frames.

Q: Is there any way to acquire benchmarking data for our specific industry?

A: Yes, we do calculate all of the same metrics on an industry-specific basis.  We offer it on a client-by-client basis as part of our Integrity Diagnostics service.  Looking at data specific to your industry is a seminal way to compare your hotline and case management data to peer organizations on a deeper level.

This year’s report revealed a number of interesting change and departures from years previous, and we’ve called them out in their entirety in recent communications, but the main takeaway from the report is that the findings reveal that internal whistleblower reporting programs are being used by employees more, and concerns shared are being substantiated at a significantly higher rate.  That, in and of itself, is to be lauded broadly.

Be sure to access the recording to listen to the full webcast.

Written by:

NAVEX Global
Contact
more
less

NAVEX Global on:

Readers' Choice 2017
Reporters on Deadline

"My best business intelligence, in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:
Sign up using*

Already signed up? Log in here

*By using the service, you signify your acceptance of JD Supra's Privacy Policy.
Privacy Policy (Updated: October 8, 2015):
hide

JD Supra provides users with access to its legal industry publishing services (the "Service") through its website (the "Website") as well as through other sources. Our policies with regard to data collection and use of personal information of users of the Service, regardless of the manner in which users access the Service, and visitors to the Website are set forth in this statement ("Policy"). By using the Service, you signify your acceptance of this Policy.

Information Collection and Use by JD Supra

JD Supra collects users' names, companies, titles, e-mail address and industry. JD Supra also tracks the pages that users visit, logs IP addresses and aggregates non-personally identifiable user data and browser type. This data is gathered using cookies and other technologies.

The information and data collected is used to authenticate users and to send notifications relating to the Service, including email alerts to which users have subscribed; to manage the Service and Website, to improve the Service and to customize the user's experience. This information is also provided to the authors of the content to give them insight into their readership and help them to improve their content, so that it is most useful for our users.

JD Supra does not sell, rent or otherwise provide your details to third parties, other than to the authors of the content on JD Supra.

If you prefer not to enable cookies, you may change your browser settings to disable cookies; however, please note that rejecting cookies while visiting the Website may result in certain parts of the Website not operating correctly or as efficiently as if cookies were allowed.

Email Choice/Opt-out

Users who opt in to receive emails may choose to no longer receive e-mail updates and newsletters by selecting the "opt-out of future email" option in the email they receive from JD Supra or in their JD Supra account management screen.

Security

JD Supra takes reasonable precautions to insure that user information is kept private. We restrict access to user information to those individuals who reasonably need access to perform their job functions, such as our third party email service, customer service personnel and technical staff. However, please note that no method of transmitting or storing data is completely secure and we cannot guarantee the security of user information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

If you have reason to believe that your interaction with us is no longer secure, you must immediately notify us of the problem by contacting us at info@jdsupra.com. In the unlikely event that we believe that the security of your user information in our possession or control may have been compromised, we may seek to notify you of that development and, if so, will endeavor to do so as promptly as practicable under the circumstances.

Sharing and Disclosure of Information JD Supra Collects

Except as otherwise described in this privacy statement, JD Supra will not disclose personal information to any third party unless we believe that disclosure is necessary to: (1) comply with applicable laws; (2) respond to governmental inquiries or requests; (3) comply with valid legal process; (4) protect the rights, privacy, safety or property of JD Supra, users of the Service, Website visitors or the public; (5) permit us to pursue available remedies or limit the damages that we may sustain; and (6) enforce our Terms & Conditions of Use.

In the event there is a change in the corporate structure of JD Supra such as, but not limited to, merger, consolidation, sale, liquidation or transfer of substantial assets, JD Supra may, in its sole discretion, transfer, sell or assign information collected on and through the Service to one or more affiliated or unaffiliated third parties.

Links to Other Websites

This Website and the Service may contain links to other websites. The operator of such other websites may collect information about you, including through cookies or other technologies. If you are using the Service through the Website and link to another site, you will leave the Website and this Policy will not apply to your use of and activity on those other sites. We encourage you to read the legal notices posted on those sites, including their privacy policies. We shall have no responsibility or liability for your visitation to, and the data collection and use practices of, such other sites. This Policy applies solely to the information collected in connection with your use of this Website and does not apply to any practices conducted offline or in connection with any other websites.

Changes in Our Privacy Policy

We reserve the right to change this Policy at any time. Please refer to the date at the top of this page to determine when this Policy was last revised. Any changes to our privacy policy will become effective upon posting of the revised policy on the Website. By continuing to use the Service or Website following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, please do not continue using the Service or the Website.

Contacting JD Supra

If you have any questions about this privacy statement, the practices of this site, your dealings with this Web site, or if you would like to change any of the information you have provided to us, please contact us at: info@jdsupra.com.

- hide
*With LinkedIn, you don't need to create a separate login to manage your free JD Supra account, and we can make suggestions based on your needs and interests. We will not post anything on LinkedIn in your name. Or, sign up using your email address.
Feedback? Tell us what you think of the new jdsupra.com!