Teach Appropriate Speech - Or risk liability for employees' derogatory on-line comments about customers

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Recent District of Hawaii decision suggests social media policies are more important than ever, despite NLRB’s dramatic limits on employers’ ability to police employee speech on the Internet -

Howard v. Hertz -

After a Facebook discussion among several Hertz employees about a customer that included racially charged statements and information about the customer’s declined credit card, the customer sued, alleging negligent supervision, negligent retention, and negligent training by the employer.

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