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DOT Provides Additional Guidance on Carrier Obligations to Provide Refunds During "Unprecedented" Drop in Travel

Citing the "unprecedented impact" of COVID-19 on air travel demand, the U.S. Department of Transportation (DOT) on May 12, 2020, issued a document that provided answers to frequently asked questions (FAQs) concerning air...more

Carrier Obligations to Make COVID-19 Related Flight Refunds: DOT Clarifies Policy

The COVID-19 pandemic has triggered a drop in air travel and a wave of airline flight cancellations. Reeling from widespread operational challenges and sudden (and massive) loss of revenue, many air carriers in recent weeks...more

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