A recent study found that the keys to successful implementation of robotic process automation (RPA) include carefully selecting the right automation opportunities, being realistic about costs, and building a good support...more
KPMG reported in a recent survey that the top trend for 2018 is the adoption of intelligent automation (IA) as a business strategy. The survey, which KPMG publishes on a quarterly basis, reviews global business services, IA,...more
KPMG Global Advisory and HfS Research reported in a joint survey that the outsourcing and shared services market continues to be in a state of change in 2017, pointing to a combination of business drivers and technological...more