Words matter. Different words have different connotations – even different synonyms can change the connotation or impact of what is being said, though the words may have the same dictionary definition. The words we choose...more
When’s the best time to mediate a dispute? What do mediators wish that attorneys did more of, or less of, during mediation? What would lawyers like to mediators to do more of?...more
In a 2014 TED Talk “The Power of Listening,” William Ury posed a simple question that is fundamental to negotiation and all human interaction, “if a person speaks … and no one listens, is that really communication?”1 He...more
In injury cases involving a party with limited English proficiency, especially catastrophic injury and wrongful death cases, both defendants and plaintiffs benefit from a bilingual mediator. My basis for saying this is my own...more