Lawyers rely on referrals from existing and former clients to obtain new business and, of course, always run the risk that a client who had a bad experience will comment negatively on the experience to that person’s immediate circle.
In the world of the internet, however, a negative online review from a client can reach a vast number of potential clients, for an unlimited period of time. Due to the proliferation of lawyer review portals like Avvo, and more generic review sites like Yelp, lawyers frequently question whether and how they should respond to a negative online review from a disgruntled client.
The short answer is yes...
Originally published in Massachusetts Lawyers Weekly, Volume 48, Issue No. 14 on April 8, 2019.
Please see full publication below for more information.
