Convergent Outsourcing, Inc. Files Notice of Data Breach That Leaked Consumers’ SSNs

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On March 17, 2023, Convergent Outsourcing, Inc. filed a notice of data breach with the Massachusetts Attorney General’s Office after learning that confidential consumer information in the company’s possession was subject to unauthorized access. Based on the company’s official filing, the incident resulted in an unauthorized party gaining access to consumers’ names, Social Security numbers, and financial account information. After confirming that consumer data was leaked, Convergent Outsourcing began sending out data breach notification letters to all individuals who were impacted by the recent data security incident.

If you received a data breach notification from Convergent Outsourcing, it is essential you understand what is at risk and what you can do about it. As we’ve discussed in prior posts, data breaches such as this one expose victims to a significantly increased risk of identity theft and other frauds. To learn more about how to protect yourself from becoming a victim of fraud or identity theft and what your legal options are in the wake of the Convergent Outsourcing data breach, please see our recent piece on the topic here.

What We Know So Far About the Convergent Outsourcing Breach

The available information regarding the Convergent Outsourcing breach comes from the company’s filing with the Massachusetts Attorney General. Convergent Outsourcing first noticed that some of the company’s computer systems were not accessible. In response, the company launched an investigation into the incident in hopes of learning more about the incident and whether any consumer data was leaked as a result.

The Convergent Outsourcing investigation confirmed that an unauthorized party was able to access certain files on the company’s computer network, which contained confidential information belonging to consumers.

Upon discovering that sensitive consumer data was made available to an unauthorized party, Convergent Outsourcing began to review the affected files to determine what information was compromised and which consumers were impacted. While the breached information varies depending on the individual, it may include your name, Social Security number, and financial account information.

On March 17, 2023, Convergent Outsourcing sent out data breach letters to all individuals whose information was compromised as a result of the recent data security incident. While the total number of victims affected by the breach has not yet been confirmed, the Massachusetts Attorney General reports that there were over 13,000 victims in that state alone.

More Information About Convergent Outsourcing, Inc.

Established in 1950, Convergent Outsourcing, Inc. is a collection agency based in Renton, Washington. The company operates 12 offices throughout the United States. Convergent Outsourcing also provides contact center solutions to its corporate clients, focusing on supporting customer acquisition, customer care and retention, welcome programs, accounts receivable, back office processes, crisis response and other critical communications. Convergent Outsourcing employs more than 907 people and generates approximately $448 million in annual revenue.

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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