Daniel Cummins, an insurance defense and coverage attorney in Pennsylvania reached out to his claims reps using social media to compile a list of their pet peeves. He compiled the results with some solutions in an article that he posted to his blog, www.torttalk.com. The article was picked up by Claims magazine for their online publication.

You can read the article on his blog.

As an attorney who is still fairly new to law practice, I am glad to get this “insider information” on how to serve claims reps more effectively. I can’t help but notice, however, that a major pet peeve about defense counsel is an inability to accurately value a case or estimate the costs of representation to trial. For an unusual fact pattern or a case with a challenging opposing counsel (or insured!) these costs can quickly escalate beyond even a well-informed estimate.