COVID-19: FCA expectations for general insurance firms -
The FCA has published a webpage setting out its expectations of general insurance firms in the light of COVID-19. The FCA expects firms to consider very carefully the needs of their customers and show flexibility in their treatment of them. In particular, firms should clearly communicate any policy exclusions that may impact the cover and use of individual policies. This applies both to new sales or changes to existing policies (either mid-term or at renewal).
Please see full publication below for more information.