Order Directing Certain Actions and Granting Exceptions to Certain Rules
On March 26, 2020, the Public Utility Commission of Texas issued an order providing relief and consumer protections to water, sewer, and electric utility customers in Texas. The order requires utilities to offer a deferred payment plan to customers and limits the ability of utilities to charge late fees, interest on deferred payments, or to disconnect service for non-payment of bills during the current coronavirus state of emergency.
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Order Related to COVID-19 Electricity Relief Program
On March 26, 2020, the Public Utility Commission of Texas issued an order establishing a COVID-19 Electricity Relief Program, a customer assistance program for eligible residential customers of retail electric service in the areas of this state open to customer choice. The order creates a customer assistance fund designed to offer financial assistance to customers during the current coronavirus state of emergency, and limits the ability of electric utilities to disconnect customers for non-payment of bills.
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