Companies with more internal reports and complaints benefit from lesser problems occurring inside. In his paper, Dr. Kyle Welch shared that overall litigation settlements of non-material matters dropped almost 20% over three years as well. It is, therefore, made clear that speak up culture is not simply about compliance and violations but building up the trust that it is safe to raise your hand and express concerns and give feedback.
Key points discussed in the episode:
1. See more +
Companies with more internal reports and complaints benefit from lesser problems occurring inside. In his paper, Dr. Kyle Welch shared that overall litigation settlements of non-material matters dropped almost 20% over three years as well. It is, therefore, made clear that speak up culture is not simply about compliance and violations but building up the trust that it is safe to raise your hand and express concerns and give feedback.
Key points discussed in the episode:
1. Speak up culture is built on trust.
2. Psychological safety that we all must work to create.
3. The middle managers are going to be the most influential culture builders in your organization.
4. Include as many ways as possible for people to reach out and speak up – formally and informally.
5. Be proactive – ask for feedback, concerns, and complaints.
6. Take concerns seriously and have a high say-do ratio.
7. Make sure you have a clear anti-retaliation policy See less -
