The CSSF endorses the 2018 Joint Guidelines on complaints-handling for the securities and banking sectors

Allen & Overy LLP
Contact

Allen & Overy LLP

By its circular 19/718 (https://bit.ly/2LDTG2k), the CSSF has endorsed the Guidelines on complaints-handling for the securities (ESMA) and banking (EBA) sectors of 4 October 2018 (JC 2018 35) (the Guidelines).

In substance, the content of the Guidelines remains the same as the 2014 Joint Guidelines for complaints-handling for the securities (ESMA) and banking (EBA) sectors (JC 2014 43) that the CSSF applies through the CSSF regulation n°16-07 relating to out-of-court complaint resolution.

The Guidelines have only been amended with respect to the previous version to extend their scope of application, as of 1st May 2019, to:

  • credit intermediaries and non-credit institution creditors under the Mortgage Credit Directive (directive 2014/17/EU); and
  • payment institutions that provide only payment initiation or account information services under the Payment Services Directive (directive 2015/2366/EU).

If you are one of these new actors to whom the complaints-handling requirements are now applicable and would like to know more about the internal organisation, reporting and client disclosure rules you need to comply with, please do not hesitate to contact the following members of our Luxembourg regulatory team.

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Allen & Overy LLP | Attorney Advertising

Written by:

Allen & Overy LLP
Contact
more
less

Allen & Overy LLP on:

Reporters on Deadline

"My best business intelligence, in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:
*By using the service, you signify your acceptance of JD Supra's Privacy Policy.
Custom Email Digest
- hide
- hide

This website uses cookies to improve user experience, track anonymous site usage, store authorization tokens and permit sharing on social media networks. By continuing to browse this website you accept the use of cookies. Click here to read more about how we use cookies.