Barbara S. Mishkin

Barbara S. Mishkin

Ballard Spahr LLP

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CFPB’s Ombudsman’s Office issues fifth annual report

The CFPB’s Ombudsman’s Office has issued its fifth annual report covering the Office’s activities during fiscal year 2016 (October 1, 2015 through September 30, 2016).  The role of the Ombudsman’s Office is to assist in the...more

12/7/2016 - Annual Reports Banking Sector CFPB Consumer Complaint System Consumer Financial Products Disclosure Ex-Parte Communications Ombudsman Regulatory Oversight

CFPB submits proposal to expand consumer complaint feedback for OMB approval

The CFPB has taken another step towards implementing its proposal to add a survey to its current complaint intake form that a consumer could choose to complete to provide feedback on the company’s response to his or her...more

12/2/2016 - Banking Sector Banks CFPB Comment Period Consumer Complaint System Consumer Financial Products Financial Institutions Financial Services Industry OMB Rating System

CFPB November 2016 complaint report highlights other financial services complaints, complaints from Oklahoma consumers

The CFPB has issued its November 2016 complaint report which highlights complaints about “other financial services,” a category that includes debt settlement, credit repair, check cashing, and money orders.  The report also...more

12/1/2016 - CFPB Check Cashing Consumer Complaint System Consumer Financial Products Credit Repair Services Debt Collection Debt Settlement Services Financial Sector Financial Services Industry Fraud Money Orders Scams

CFPB issues report on servicemember complaints

A new CFPB report, “A snapshot of servicemember complaints,” focuses on issues related to VA mortgage refinancing. The report indicates that as of November 1, 2016, the CFPB had received over 12,500 mortgage complaints...more

11/14/2016 - Banking Sector CFPB Consumer Complaint System Military Service Members Mortgages Refinancing Underwriting Veterans

CFPB participates in Fed webinar on overdraft practices

On November 9, 2016, the Federal Reserve hosted a webinar on overdraft practices.  The CFPB was represented by Victoria Pawelski, Counsel, Supervision Policy, Supervision, Enforcement and Fair Lending.  In addition to a CFPB...more

11/10/2016 - Banking Sector Banks CFPB Checking Accounts Consumer Complaint System Enforcement Actions Federal Reserve Overdraft Fees Webinars

CFPB to participate in Fed webinar on overdraft practices

The Federal Reserve has announced that on November 9, 2016, it will host a webinar on overdraft practices.  Webinar speakers will discuss issues identified through consumer complaints, examinations, and enforcement actions....more

10/14/2016 - Banking Sector CFPB Checking Accounts Consumer Complaint System Enforcement Actions Federal Reserve Overdraft Fees Webinars

Trade groups oppose CFPB’s proposed expansion of consumer complaint feedback

The Consumer Bankers Association and the American Bankers Association have submitted a comment letter setting forth their opposition to the CFPB’s proposed addition of a survey to the current complaint intake form....more

10/11/2016 - Administrative Procedure Act American Bankers Association Banking Sector CFPB Consumer Complaint Management Consumer Complaint System Consumer Financial Products Financial Services Industry

CFPB September 2016 complaint report highlights money transfer complaints, complaints from Pennsylvania consumers

The CFPB has issued its September 2016 complaint report which highlights complaints about money transfers and complaints from consumers in Pennsylvania and the Philadelphia metro area.  The CFPB began taking money transfer...more

9/28/2016 - Banking Sector CFPB Consumer Complaint System Consumer Financial Products Consumer Lenders Credit Reporting Agencies Debt Collection Money Transfer Mortgages Online Marketplace Lending Payday Loans Student Loans

CBA President lists “Five Things the CFPB Should Do To Be More Widely Respected”

Richard Hunt, the President and CEO of the Consumer Bankers Association, recently published on his blog a list of “Five Things the CFPB Should Do To Be More Widely Respected.”   Mr. Hunt’s list consists of the following...more

9/12/2016 - Banking Sector Banks CFPB Consumer Complaint System Consumer Financial Products Federal Student Loans Financial Institutions Regulatory Oversight

CFSA FOIA request to CFPB yields positive comments from payday loan customers

The Consumer Financial Services Association of America (CFSA) issued a statement in which it reported that documents it received from the CFPB in response to a Freedom of Information (FOIA) request filed on December 31, 2015...more

9/9/2016 - Banking Sector CFPB Consumer Complaint System Consumer Financial Products Consumer Lenders FOIA Internet Lenders Online Marketplace Lending Payday Loans

CFPB August 2016 complaint report highlights bank account or service complaints, complaints from Ohio consumers

The CFPB has issued its August 2016 complaint report which highlights complaints about bank accounts or services and complaints from consumers in Ohio and the Columbus metro area.  The CFPB began taking bank account or...more

9/1/2016 - Bank Accounts Banking Sector Banks CFPB Consumer Complaint System Credit Unions Deposit Accounts Overdraft Fees Promotional Items

CFPB June 2016 complaint report highlights consumer loan complaints, complaints from Arkansas consumers

The CFPB has issued its June 2016 complaint report which highlights complaints about consumer loans and complaints from consumers in Arkansas and the Little Rock metro area. The CFPB began taking consumer loan complaints in...more

7/1/2016 - Automotive Loans Banking Sector CFPB Consumer Complaint System Consumer Financial Products Consumer Lenders Debt Collection Mortgage Servicers Online Marketplace Lending Payday Loans Student Loans Title Loans

House bill introduced to impose consumer complaints requirements on CFPB

Republican Congressman Matt Salmon has introduced a bill, the “CFPB Data Accountability Act ” (H.R. 5413), that would impose requirements on how the CFPB handles consumer complaints. The requirements include the following...more

6/17/2016 - Banking Sector CFPB Consumer Complaint Management Consumer Complaint System Consumer Financial Products Financial Services Industry Proposed Legislation

CFPB May 2016 complaint report highlights credit reporting complaints, complaints from New Mexico consumers

The CFPB has issued its May 2016 complaint report which highlights complaints about credit reporting  and complaints from consumers in New Mexico and the Albuquerque metro area.  The CFPB began taking complaints about credit...more

5/26/2016 - CFPB Consumer Complaint System Consumer Financial Products Consumer Reporting Agencies Credit Reports Debt Collection Financial Institutions Financial Sector Mortgages Online Marketplace Lending Payday Loans Student Loans

CFPB April 2016 Complaint Report Highlights Mortgage Complaints, Complaints From California Consumers

The Consumer Financial Protection Bureau (CFPB)has issued its April 2016 complaint report which highlights complaints about mortgages and complaints from consumers in California. The CFPB began taking complaints about...more

5/16/2016 - Banking Sector CFPB Consumer Complaint System Consumer Financial Products Mortgage Lenders Mortgage Servicers Mortgages

CFPB April 2016 complaint report highlights mortgage complaints, complaints from California consumers

The CFPB has issued its April 2016 complaint report which highlights complaints about mortgages and complaints from consumers in California.  The CFPB began taking complaints about mortgages in December 2011....more

4/28/2016 - CFPB Consumer Complaint System Debt Collection Financial Services Industry Mortgage Servicers Mortgages Popular

CFPB releases 2015 complaint report

The CFPB’s Consumer Response Annual Report analyzing complaints handled in 2015 indicates that volume rose 8% from 250,700 complaints in 2014 to 271,600 in 2015. The report provides data on the most common types of complaints...more

4/6/2016 - Annual Reports CFPB Consumer Complaint System Consumer Financial Products Debt Collection Mortgages Popular

CFPB March 2016 complaint report highlights debt collection complaints, complaints from Florida consumers

The CFPB has issued its March 2016 complaint report which highlights complaints about debt collection and complaints from Florida consumers. The CFPB began taking complaints about debt collection in July 2013. General...more

3/31/2016 - CFPB Consumer Complaint System Consumer Lenders Debt Collection Financial Sector Florida Payday Loans

CFPB issues 2016 FDCPA report

The CFPB has issued its fifth annual Fair Debt Collection Practices Act report covering the CFPB’s activities in 2015. In the background section of the report, the CFPB provides various statistics about the debt collection...more

3/25/2016 - Annual Reports CFPB Consumer Complaint System Debt Collection FDCPA FTC

CFPB Jan. 2016 complaint report highlights “other financial services complaints,” complaints from NY State/NY metro area consumers

The CFPB has issued its January 2016 complaint report which highlights “other financial service” complaints and complaints from consumers in New York State and the New York metro area. In addition to the major complaint...more

2/2/2016 - CFPB Check Cashing Consumer Complaint System Debt Settlement Services Financial Services Industry Student Loans

CFPB using Google ads to solicit consumer complaints

In an effort to publicize its online complaint system and bring in more complaints, the CFPB is now soliciting complaints through Internet advertising. When browsing the Internet recently, we came across the following...more

1/14/2016 - Advertising CFPB Consumer Complaint System Financial Sector Google

Money transfer complaints highlighted in CFPB December 2015 complaint report

The CFPB has issued its December 2015 complaint report which highlights money transfer complaints and complaints from consumers in Georgia and the Atlanta metro area. General findings include the following: As of...more

12/28/2015 - CFPB Consumer Complaint System Debt Collection Money Transfer Mortgages

CFPB’s Ombudsman’s Office issues fourth annual report

The CFPB’s Ombudsman’s Office has issued its fourth annual report covering the Office’s activities during fiscal year 2015 (October 1, 2014 through September 30, 2015). The role of the Ombudsman’s Office is to assist in the...more

12/8/2015 - Annual Reports CFPB Consent Order Consumer Complaint System Ombudsman

CFPB highlights bank account or service complaints in fifth monthly complaint report

The CFPB has issued its November 2015 complaint report, the fifth in its new series of monthly complaint reports. The new report highlights bank account or service complaints and complaints from consumers in Connecticut and...more

11/25/2015 - Banking Sector CFPB Consumer Complaint System Consumer Financial Products Debt Collection

CFPB highlights credit card complaints in fourth monthly complaint report

The CFPB has issued its October 2015 complaint report, the fourth in its new series of monthly complaint reports. The new report highlights credit card complaints and complaints from consumers in the Chicago, Illinois metro...more

10/29/2015 - CFPB Consumer Complaint System Consumer Financial Products Consumer Lenders Credit Cards Credit Reporting Agencies Credit Reports Debt Collection Debt Collectors Financial Institutions Payday Loans

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