Barbara S. Mishkin

Barbara S. Mishkin

Ballard Spahr LLP

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Latest Posts › Consumer Complaint System


ABA seeks changes to CFPB complaint portal and database

Last month, the CFPB announced that it was adopting its controversial proposal to publicly disclose consumer complaint narratives in its consumer complaint database, and would give companies, within the company web portal, an...more

4/15/2015 - American Bankers Association CFPB Consumer Complaint System Consumer Financial Products Consumer Lenders Structured Response

OIG updates project completion dates and completes audit of CFPB’s Tableau system

In its work plan updated as of March 27, 2015, the Office of Inspector General (OIG) has moved back the estimated completion dates of several ongoing projects previously estimated to be completed in the first quarter of...more

4/7/2015 - Audits CFPB Consumer Complaint System FISMA OIG

ABA urges OIG to expand scope of consumer complaint database audit

The American Bankers Association (ABA) has sent a letter to the Office of the Inspector General (OIG) urging it to expand two of its ongoing CFPB projects: an audit of the CFPB’s public consumer complaint database and a...more

1/16/2015 - American Bankers Association Audits CFPB Consumer Complaint System OIG

CFPB’s proposed boarding form for online consumer complaint company portal now available

Last week, the CFPB published a Federal Register notice stating that it was developing a form to allow companies to “proactively participate” in its online company portal for viewing and responding to consumer complaints....more

12/12/2014 - CFPB Consumer Complaint System

CFPB creating boarding form for online consumer complaint company portal

The CFPB has published a notice in today’s Federal Register stating that the CFPB is developing a form to allow companies to “proactively participate” in its online company portal for viewing and responding to consumer...more

12/5/2014 - CFPB Consumer Complaint Management Consumer Complaint System

Industry trade group launches campaign targeting CFPB plan to disclose complaint narratives

The Financial Services Roundtable has launched as multimedia campaign to challenge the CFPB’s proposal to expand the consumer complaint data that it publicly discloses to include complaint narratives....more

8/21/2014 - CFPB Consumer Complaint System Trade Associations

Consumer stories: CFPB birthday presents?

To mark the CFPB’s “third birthday,” Director Cordray sent an e-mail inviting consumers to share their “stories with the CFPB.” In addition, the CFPB has posted several videos on its website that Director Cordray described in...more

7/29/2014 - CFPB Consumer Complaint System

CFPB now taking complaints on prepaid cards, debt settlement services and more

Although we thought an announcement that the CFPB had begun taking complaints about new products would be made at its field hearing on consumer complaints last week, that announcement was made today. The CFPB announced that...more

7/22/2014 - CFPB Consumer Complaint System Credit Repair Services Debt Settlement Services Pawn Brokers Prepaid Payment Products Title Loans

CFPB issues new “snapshot” report on consumer complaints

The CFPB has issued a report on consumer complaints received from July 21, 2011 through June 30, 2014. According to the CFPB’s “Snapshot,” it handled approximately 395,300 complaints during this period, with its Consumer...more

7/21/2014 - CFPB Consumer Complaint System Information Reports Loan Modifications Payday Loans

Can the CFPB be far behind?

Yesterday, the FTC announced that it has made its online Complaint Assistant easier to use for consumers who want to file a complaint with the FTC through their mobile device. While the CFPB has optimized its Spanish...more

5/8/2014 - CFPB Consumer Complaint System FTC Mobile Devices

NCRC issues analysis of CFPB bank account complaints

The National Community Reinvestment Council (NCRC) has issued an analysis by zip code of consumer complaints received by the CFPB about bank accounts. The analysis used complaint data in the CFPB’s publicly available database...more

10/15/2013 - Bank Accounts CFPB Consumer Complaint System

ABA opposes CFPB generic information collection clearance

Earlier this month, we reported that the CFPB had proposed a new generic information collection clearance titled “Generic Clearance for Consumer Complaint and Information Collection System (Testing and Feedback).”...more

8/28/2013 - American Bankers Association CFPB Consumer Complaint System Data Collection

How secure is the CFPB’s consumer complaint system?

An audit of the CFPB’s Consumer Response System (CRS) by the Federal Reserve’s Office of Inspector General (OIG) found that improvements are needed to ensure that the requirements of the Federal Information Security...more

4/11/2013 - CFPB Consumer Complaint System Data Protection FISMA OIG

CFPB Expands Public Consumer Complaint Database

The Consumer Financial Protection Bureau has expanded its public Consumer Complaint Database to include complaints about mortgages, bank deposit products and services, student loans, and other consumer loans (which category...more

4/5/2013 - CFPB CFPB Snapshot Consumer Complaint System Credit Reports Loans Mortgages Student Loans

CFPB complaint system now taking money transfer complaints

The CFPB announced yesterday that it is now accepting complaints about money transfers. Last week, the CFPB announced it had expanded its public Consumer Complaint Database to include complaints about mortgages, bank deposit...more

4/5/2013 - CFPB Consumer Complaint System Financial Products Money Transfer

Is another expansion of the CFPB’s complaint system imminent?

The CFPB has announced that it will hold a field hearing on March 28 in Des Moines, Iowa on the Bureau’s consumer complaint system. The CFPB’s practice has been to use field hearings to announce new initiatives. Director...more

3/12/2013 - CFPB Consumer Complaint System Richard Cordray

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