Consumer Complaint System

Consumer Financial Protection Bureau Begins Accepting Consumers’ Money Transfer Complaints

by Heather Coldwell | Davis Wright Tremaine LLP on 5/3/2013

Noting that “[i]t’s pretty incredible that you can quickly send money to almost anywhere in the country or abroad,” the Consumer Financial Protection Bureau (“CFPB”) recently announced it has begun accepting consumer...more

CFPB Announces Collection Of Money Transfer Complaints

by BuckleySandler LLP on 4/16/2013

On April 4, the CFPB announced that it is collecting money transfer complaints. Although the CFPB previously was accepting some complaints about money transfers under the “bank account” topic in its complaint system, it now...more

CFPB Issues Third Semiannual Report

by BuckleySandler LLP on 4/15/2013

On March 29, the CFPB released its third semiannual report, which covers the Bureau’s activities from July 1, 2012 through December 31, 2012. The report reviews, among other things, the CFPB’s supervision, enforcement, and...more

Government Announces New Complaints Regulations for Bank Customers, Oversight by Federal Consumer Agency of Canada

by Kashif Zaman | Osler, Hoskin & Harcourt LLP on 4/15/2013

On April 10, 2013, the Canadian federal government announced the final publication of new regulations that will govern the system for resolving complaints regarding products or services provided by banks and authorized...more

Hanging Out to Air: CFPB Expands Consumer Complaint Database

by Timothy S. Crisp | Foley & Lardner LLP on 4/12/2013

The Consumer Financial Protection Bureau (CFPB) recently expanded its existing Consumer Complaint Database to cover additional consumer financial products and services. ...more

CFPB Releases Public Complaint Database

by Jeffrey M. Werthan | Katten Muchin Rosenman LLP on 4/11/2013

On March 28, the Bureau of Consumer Financial Protection (CFPB) announced the release of a public database of federal consumer financial complaints with information on more than 90,000 individual complaints on financial...more

How secure is the CFPB’s consumer complaint system?

by Barbara S. Mishkin | Ballard Spahr LLP on 4/11/2013

An audit of the CFPB’s Consumer Response System (CRS) by the Federal Reserve’s Office of Inspector General (OIG) found that improvements are needed to ensure that the requirements of the Federal Information Security...more

CFPB Announces Major Update To Consumer Complaint Database

by BuckleySandler LLP on 4/8/2013

On March 28, the CFPB released tens of thousands of consumer complaints related to mortgages, student loans, bank accounts and services, other consumer loans, and credit cards. Credit reporting complaints, will be released in...more

CFPB Expands Public Consumer Complaint Database

by Barbara S. Mishkin | Ballard Spahr LLP on 4/5/2013

The Consumer Financial Protection Bureau has expanded its public Consumer Complaint Database to include complaints about mortgages, bank deposit products and services, student loans, and other consumer loans (which category...more

CFPB complaint system now taking money transfer complaints

by Barbara S. Mishkin | Ballard Spahr LLP on 4/5/2013

The CFPB announced yesterday that it is now accepting complaints about money transfers. Last week, the CFPB announced it had expanded its public Consumer Complaint Database to include complaints about mortgages, bank deposit...more

CFPB expanded consumer complaint database raises concerns

by Alan S. Kaplinsky | Ballard Spahr LLP on 4/3/2013

The CFPB’s announcement last Thursday that it had expanded its public Consumer Complaint Database to include complaints about products other than credit cards was accompanied by the release of four items. ...more

Your Complaints Just Went Public! The CFPB Expands Online Access to Consumer Complaint Data

by Michael Mallow, Michael Thurman | Loeb & Loeb LLP on 4/1/2013

Keeping its promise to make consumer complaints available for all the consumer financial products and services it oversees, the Consumer Financial Protection Bureau yesterday announced that it has added some 90,000 additional...more

CFPB Expands Public Consumer Complaint Database

by John L. Culhane, Jr., Alan S. Kaplinsky, Jeremy T. Rosenblum, Christopher J. Willis | Ballard Spahr LLP on 4/1/2013

The Consumer Financial Protection Bureau has expanded its public Consumer Complaint Database to include complaints about mortgages, bank deposit products and services, student loans, and other consumer loans (which category...more

Is another expansion of the CFPB’s complaint system imminent?

by Barbara S. Mishkin | Ballard Spahr LLP on 3/12/2013

The CFPB has announced that it will hold a field hearing on March 28 in Des Moines, Iowa on the Bureau’s consumer complaint system. The CFPB’s practice has been to use field hearings to announce new initiatives. Director...more

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Consumer Financial Protection Bureau Begins Accepting Consumers’ Money Transfer Complaints

CFPB Announces Collection Of Money Transfer Complaints

CFPB Issues Third Semiannual Report

Government Announces New Complaints Regulations for Bank Customers, Oversight by Federal Consumer Agency of Canada

Hanging Out to Air: CFPB Expands Consumer Complaint Database

CFPB Releases Public Complaint Database

How secure is the CFPB’s consumer complaint system?

CFPB Announces Major Update To Consumer Complaint Database

CFPB Expands Public Consumer Complaint Database

CFPB complaint system now taking money transfer complaints

CFPB expanded consumer complaint database raises concerns

Your Complaints Just Went Public! The CFPB Expands Online Access to Consumer Complaint Data

CFPB Expands Public Consumer Complaint Database

Is another expansion of the CFPB’s complaint system imminent?

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