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What is the potential of Alternative Dispute Resolution (ADR) in insurance? “The insurance industry is the cornerstone of...

The daughter of a pastor and a nurse, Rebekah Ratliff, mediator and arbitrator at JAMS, knows what it means to build and live a service-orientated life. Speaking with Insurance Business ahead of a JAMS-sponsored event...more

Art of Guiding the Mediation Process

There are various forums where people can participate in conciliation efforts to reach a resolution. Generally speaking, most people try to avoid conflict, and parties are happier when they can resolve a dispute and move on....more

Mediating Employment Disputes: Between a Clock and a Hard Case

The COVID-19 pandemic has forced companies across all industries and around the globe to recognize that there are differences in how their employees live and thrive. The barriers to an equitable work environment are being...more

Co-Mediation As a Conciliation Tool

Co-mediation is an under-used concept in conciliation. In the right cases, co-mediation can benefit all involved. In the current climate, where diversity and inclusion awareness is heightened, the time is ripe for a tool such...more

Why conversations need to open up again across the insurance profession

“We’ve been too serious for too long.” This is the belief of Ranse Howell - director of international operations for the world’s largest provider of mediation and arbitration services, JAMS - as well as the reasoning...more

[PODCAST] Diversity in ADR and Creating Access to Justice

A podcast from JAMS in celebration of Black History Month, featuring diversity program manager Joanne Saint Louis, and neutrals Otis McGee and Rebekah Ratliff. In this new podcast from JAMS, neutrals Otis McGee and Rebekah...more

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