Mitratech has a total user community of over 500,000, and it keeps growing rapidly. That gives us an excellent source of feedback and insight into what users want and expect, as you might imagine. As a long-term technology provider, we know user adoption is key to the realization of the operational efficiency and ROI that software can bring. That’s why we employ dedicated UI/UIX expertise within our product management team, continually researching how end users view their user experiences.
According to primary research we conducted in 2017, user experience was the most important customer purchasing criterion among mid-market decision-makers when it came to enterprise legal management (ELM) solutions. In fact, user experience ranked as being just as important a factor as price.
Beyond this? User expectations have evolved – and will continue to evolve – with regard to delivery and devices. The market acceptance of hosted SaaS solutions for legal and risk management areas developed more slowly than other technology segments because of the sensitivity of the information and data being hosted. But that fear is quickly dissipating. The majority of our sales pipeline now prefers hosting sensitive data in the Cloud. Modern technology users demand a modern experience, so the expectation of mobile optimization, applications, and workflows that foster ease of use is greatly impacting product strategy.
This shift in legal industry user expectations will stay in force in 2019, and may even accelerate as more Legal Operations professionals and attorneys become not just comfortable with innovations being brought to their door, but actively drive innovation forward in dynamic new ways.