On September 5, 2023, Blue Cross Blue Shield of Illinois (“BCBSIL”) filed a notice of data breach on behalf of TTEC Healthcare (“TTEC”) with the Attorney General of Massachusetts after learning that a data security incident at BCBSIL compromised information belonging to TTEC employees. In this notice, TTEC explains that the incident resulted in an unauthorized party being able to access consumers’ sensitive information, which includes their names, Social Security numbers, dates of birth, group numbers, subscriber numbers, addresses, phone numbers, claim numbers and medical service information. Upon completing its investigation, TTEC began sending out data breach notification letters to all individuals whose information was affected by the recent data security incident.
If you receive a data breach notification from Blue Cross Blue Shield of Illinois or TTEC Healthcare, it is essential you understand what is at risk and what you can do about it. A data breach lawyer can help you learn more about how to protect yourself from becoming a victim of fraud or identity theft, as well as discuss your legal options following the TTEC Healthcare data breach. For more information, please see our recent piece on the topic here.
What Caused the Data Breach Affecting TTEC Healthcare Employees?
The TTEC Healthcare / BCBSIL data breach was only recently announced, and more information is expected in the near future. However, BCBSIL’s filing with the Attorney General of Massachusetts provides some important information on what led up to the breach. According to this source, BCBSIL provides health insurance coverage to various companies, including TTEC. On June 15, 2023, BCBSIL learned that certain employees’ sensitive information may have been inadvertently disclosed to an unauthorized party between September 19, 2022 and May 18, 2023.
In response, BCBSIL launched an investigation to determine the scope of the information involved and which employees were affected by the incident. BCBSIL determined that during a call handled by a BCBSIL vendor providing customer service, victims’ PHI may have been disclosed to an unauthorized individual. This was a result of vendor employees delegating their calls to non-vendor individuals.
After learning that sensitive consumer data was accessible to an unauthorized party, BCBSIL reviewed the compromised files to determine what information was leaked and which consumers were impacted. While the breached information varies depending on the individual, it may include your name, date of birth, group number, subscriber number, address, phone number, claim number (DCN), medical service information and Social Security Number.
On September 5, 2023, BCBSIL Healthcare sent out data breach letters to all TTEC employees who were affected by the recent data security incident. These letters should provide victims with a list of what information belonging to them was compromised.
More Information About Blue Cross and Blue Shield of Illinois
Blue Cross and Blue Shield of Illinois is a health insurance company based out of Chicago, Illinois. BCBSIL is the largest provider of health insurance in Illinois, serving more than 8.9 million members across the state. BCBS of Illinois employs more than 1,507 people and generates approximately $1.4 billion in annual revenue.
