Florida-based tech support scheme, Inbound Call Expert, doing business as Advanced Tech Support, will pay $10 million for consumer redress in accordance with the Federal Trade Commission’s (FTC) final order. The FTC, and the State of Florida, charged Inbound Call Expert with deceiving thousands of consumers by using high-pressure sales pitches to telemarket tech support products and services falsely claiming to find viruses and malware on consumers’ computers. In addition to the $10 million redress payment to consumers, the final order requires Inbound Call Expert to cease misrepresentations to consumers that they have identified performance or security issues on consumers’ computers or any other false statements to induce consumers to purchase products or services from Inbound Call Expert. Inbound Call Expert will also be monitored by a third party for a two-year period (at its own expense) and must review the business practices of any and all third-party lead generators from whom they receive customer leads.
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