In the hotel business, creating a welcoming, home away from home is key to customer loyalty. Naturally, making sure guests are safe is a bedrock of the hospitality industry. As both leisure and business travel ramps back up around the world, hotels are fixated on ensuring travelers are as safe as possible, specifically from the COVID-19 pandemic. But is this message of safety keeping hotels safe from litigation and nuclear verdicts? Unfortunately, the answer is no.
Originally published in Hotels Magazine - May 18, 2021.
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