AG James Seeks to Cancel Onerous Consumer Cancellation Processes

Cozen O'Connor
Contact
LinkedIn
Facebook
X
Send
Embed

Cozen O'Connor

  • New York AG Letitia James settled with Cerebral, Inc. to resolve allegations that the online mental health provider required consumers to go through a lengthy, multi-step process to cancel their subscriptions; continued to charge some consumers after they cancelled; and directed employees to submit positive reviews, “downvote” negative reviews, and ask consumers to remove negative reviews.
  • Under the terms of the settlement, the company must pay $200,000 in penalties and over $540,000 in restitution.
  • Separately, AG James filed a lawsuit against SiriusXM Radio, Inc. alleging that the media company’s cancellation process violated consumer protection laws. The complaint alleges that the company required consumers to endure long wait times to be connected to customer service agents in order to cancel subscriptions and trained its agents to present consumers with multiple renewal offers when they attempted cancellation.
  • The lawsuit seeks injunctive relief, restitution, damages, disgorgement, civil penalties, and costs, among other relief.
Send Print Report

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Cozen O'Connor | Attorney Advertising

Written by:

Cozen O'Connor
Cozen O'Connor
Contact
more
less

Cozen O'Connor on:

Reporters on Deadline

"My best business intelligence, in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:
Sign Up Log in
*By using the service, you signify your acceptance of JD Supra's Privacy Policy.
Custom Email Digest
- hide
- hide