Concierge Practices: Understanding the Model and Its Unique Challenges
Consumer Finance Monitor Podcast Episode: A Look at the FTC’s Click-to-Cancel Rule, with James Kohm, Associate Director of Enforcement Division of the FTC’s Bureau of Consumer Protection
The FTC Takes Action Against the Amazon Prime Program
AD Nauseam: Negative Options – From Wine, to Cookies, to Gyms – Everything You Need to Know
Podcast - The FTC's Click to Cancel Proposal
Autorenewals - The Crypto Exchange Podcast
Recently, the Federal Trade Commission (“FTC”) filed a Complaint against JustAnswer LLC and its CEO, alleging the company misled consumers into enrolling in monthly recurring subscriptions without obtaining consumers’...more
AI-driven “agentic commerce” is no longer theoretical. Today’s AI assistants can already search for products, compare options, populate shopping carts, check out, initiate payment, and make returns, all on behalf of a person...more
Decisions issued in 2025 marked a notable inflection point in Chapter 93A litigation. Courts embraced a framework grounded in regulatory text, contractual structure and administrable rules. For companies operating in or from...more
As California continues to strengthen its consumer protection framework around subscription services, businesses operating in the state – particularly those offering subscription goods, such as wine clubs – must remain...more
Last week, the Federal Trade Commission (FTC) revived its efforts to update the Negative Option Rule. ...more
While much of the country was bundled up in cold winter weather, privacy leaders and regulators braved the icy roads and gathered in our DC office earlier this week for our Privacy State of the Union event....more
On January 26, the U.S. Supreme Court granted a petition for a writ of certiorari in a case that turns on how the term “consumer” is defined under the Video Privacy Protection Act (VPPA). The ultimate question for the...more
The Federal Trade Commission (FTC) has sued JustAnswer LLC and its founder and CEO, Andrew Kurtzig, alleging that the online Q&A platform deceives consumers into costly recurring subscriptions without their informed consent,...more
On January 5, New York City’s Office of the Mayor issued two executive orders on “junk fees” and “deceptive” subscription practices. Both orders directed the city’s Department of Consumer and Worker Protection (DCWP) act...more
Last week, the Federal Trade Commission (FTC) filed a lawsuit in federal court against JustAnswer LLC and its CEO, arising from the company’s subscription program. According to the complaint, JustAnswer operates an online...more
Although many New Year’s resolutions lose momentum by February (guilty!), the FTC’s commitment to Restore Online Shoppers’ Confidence Act (ROSCA) enforcement shows no signs of slowing....more
The Federal Trade Commission (“FTC”) has reached a settlement with NextMed (also known as Southern Health Solutions, Inc.), resolving allegations that the telehealth company misled consumers through deceptive advertising,...more
On January 5, New York City Mayor Zohran Mamdani issued two executive orders aimed at increasing scrutiny of pricing practices that the City views as contributing to affordability concerns. Executive Order 9 addresses certain...more
As clients navigate major life transitions such as divorce, career changes, or starting new businesses, they need guidance that blends practical financial strategy with empathy and emotional awareness. While Artificial...more
As part of his campaign for election, New York City Mayor Zohran Mamdani vowed to make New York City more affordable. so that end and as part of his affordability initiative, he has issued Executive Orders and 10 intended to...more
n December, DWT's Washington, D.C., office hosted a luncheon in connection with the Financial Technology Association featuring guest speaker Chris Mufarrige, the current FTC Director of the Bureau of Consumer Protection. DWT...more
As we ring in the new year, we want to make you aware of key issues affecting consumers that we expect lawmakers and regulators to focus on over the next 12 months. Below are the top transatlantic consumer protection issues...more
In this article, we share a timeline of monthly "bites" for 2025 applicable to automatic renewal, click to cancel, lease to own, and subscription transactions. The CFPB spent 2025 walking back much of the guidance and actions...more
To kick off 2026, the #HealthLawHotSpot returns with host Ericka Adler joined by fellow shareholder Jonna Eimer to discuss concierge practices, how they differ from traditional practices and some of the unique challenges...more
The FTC sued Instacart for deceptive practices including misleading “free delivery,” unclear satisfaction guarantees, undisclosed fees, and unlawful free-trial-to-paid memberships. Instacart has now reached a $60 million...more
On December 18, 2025, the Federal Trade Commission (FTC) announced that it had reached a $60 million settlement with grocery delivery provider Instacart for allegedly deceptive advertising and subscription practices. The FTC...more
In this month's article, we share some of our top "bites" covered during the December 2025 webinar....more
Subscription Based Telehealth Companies Indicted in Alleged $100 Million Prescription Drug Distribution Scheme - On December 17, Done Global, a San Francisco-based telehealth provider, and Mindful Mental Wellness PA (MMW),...more
On December 18, 2025, the FTC announced a settlement with a grocery delivery provider ("Company") over allegations of false adverting, failure to issue promised refunds, and unlawful subscription practices. Under the...more
The Federal Trade Commission (“FTC”), and a large grocery delivery service recently agreed to resolve allegations that the company, among other things, offered consumers free trials of its paid membership program but failed...more