CFPB sues auto-loan servicer for double-billing practices

Orrick, Herrington & Sutcliffe LLP
Contact

Orrick, Herrington & Sutcliffe LLP

On August 2 CFPB filed a complaint in the U.S. District Court for the Northern District of Georgia against an auto-loan servicer alleging a host of illegal practices that harmed individuals with auto loans. The Bureau alleged that the auto-loan servicer engaged in unfair acts and practices in violation of the CFPA, including (i) wrongfully activating nearly 80,000 times starter-interruption devices, which are devices that warn consumers with beeps or disable their car altogether when they are late with a loan payment; (ii) failing to ensure refunds of over millions of dollars of GAP insurance premiums after consumers paid off their loan early or their car was repossessed by the auto-loan servicer; (iii) erroneously billing 34,000 consumers for collateral-protection insurance (CPI) by charging consumers twice each billing cycle, totaling around $1.9 million; (iv) wrongfully applying extra consumer payments first to late fees or CPI instead of accrued interest; and (v) wrongfully repossessing consumers’ cars dozens of times due to errors by the auto-loan servicer or its vendor.
 

The Bureau seeks, among other things, redress to consumers, civil money penalties, and injunctions to prevent future violations.

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Orrick, Herrington & Sutcliffe LLP | Attorney Advertising

Written by:

Orrick, Herrington & Sutcliffe LLP
Contact
more
less

Orrick, Herrington & Sutcliffe LLP on:

Reporters on Deadline

"My best business intelligence, in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:
*By using the service, you signify your acceptance of JD Supra's Privacy Policy.
Custom Email Digest
- hide
- hide