Dancing to Their Own Tune: Empowering Consumers Through Self-Service

Clark Hill PLC
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On this episode of the Credit Eco to Go podcast hosted by Joann Needleman:

Ralph Liberio, President and CEO of NCB Management Services, Inc. stops by Clark Hill’s Credit Eco to Go to discuss the CFPB’s new debt collection rules and the power consumers now have to resolve their debts on their own. NCB’s self-service web-based portals allows consumers to make payments on their own terms and to set their preferences of when and how they want to be communicated with, including opting-in to receiving emails and texts. See more +

On this episode of the Credit Eco to Go podcast hosted by Joann Needleman:

Ralph Liberio, President and CEO of NCB Management Services, Inc. stops by Clark Hill’s Credit Eco to Go to discuss the CFPB’s new debt collection rules and the power consumers now have to resolve their debts on their own. NCB’s self-service web-based portals allows consumers to make payments on their own terms and to set their preferences of when and how they want to be communicated with, including opting-in to receiving emails and texts. Ralph tells us that consumers are more responsive and engaging when they have control over the rhythm, flow and “beat” of the communication. When it comes to debt collections, consumers like to dance on their own. See less -

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