The value of ELM user adoption to Legal Ops
Let’s get straight to it – user adoption is key to realizing the operational efficiency and ROI that ELM software can provide. To use an ELM platform to enable a Legal Ops team to meet CLOC core competencies, it first has to see adoption. And adoption comes from ease of use and other factors beyond mere price.
In fact, according to IDC’s 2020 Legal Technology Buyer Survey, the most important functions buyers look for are ease of use (29.8%), advanced analytics and/or AI (28.8%), and security (27.8%).
Consulting your internal UI/UIX resources as well as your own staff can help you keep up with the latest user preferences. Making sure your legal department is up-to-date with new features they’ll actually use will vastly impact efficiency and productivity.
These evolving user expectations also influence delivery and device. Yes, the legal sector acceptance of SaaS solutions for legal and risk management developed more slowly than other technology segments. That’s understandable, because of the sensitivity of the information and data being hosted. However, that’s becoming a fact of the past as fear is quickly dissipating among today’s users.
Modern users of any technology demand a modern experience. The expectation of mobile optimization, applications, and workflows that foster ease-of-use and make day-to-day operations convenient and flexible are all key elements that should impact your ELM solution decision.
Another factor that can drive user adoption? Holding informational sessions to help attorneys and Legal Ops staff learn about new technologies being implemented. Lunch-and-learns or instructional videos are useful in helping to drive adoption. It’ll make a transition easier if you ensure everyone involved understands the business case behind adoption, and how the technology will benefit their respective roles on an everyday basis.
Here are the 12 core competencies, and how the right ELM software solution ought to empower you in maximizing them.