Being a third-party administrator (TPA) attorney for 9 ½ years and being on my own for 10 years, I can attest that it’s far easier to lose clients than it is to get them. With this current Coronavirus pandemic, the turmoil created by it will make it far easier to lose clients now, easier than ever. This article is all about the problems that this pandemic has created in having you maintain your client base.
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