41% of respondents found challenges with remote communication with both colleagues and clients.
With many staff members being absent and/or virtual, the ease and agility of communication becomes more difficult. Some also found that receiving digital files from applicants was sometimes an exercise in futility. Not everyone, after all, is technologically advanced.
Add to that the fact that so many applicants now are remote, even spread across the globe, and the need for case management to rely on a software solution, easily accessible by all digitally, becomes that much greater.
Another residual effect of the new “virtual” world, security was rightfully a concern for our respondents. 34.5% said that security was the biggest challenge of going virtual. Ensuring compliance with a safe and secure software is of utmost importance.
Which elements of security were most concerning? 60% noted that client security was their biggest issue, while 45% also found file sharing between both clients and colleagues to be troublesome.
Policy & Regulatory Changes
With the new immigration-friendly administration, comes an increase in immigration cases, along with a slew of policy and regulatory changes, many of them reversing some of the rules that immigration case workers had been following the previous few years.
In fact, 60% of our respondents said that keeping up with new policies and regulations was their biggest pain point in 2021.
Associated with this, is the fact that some found they had fewer staff due to the pandemic, yet more and more clients to serve, further complicating the issue.