The Case for Quality in Ethics and Compliance Training

by NAVEX Global
Contact

Why Quantity is not an Adequate Substitute

If your inbox looks anything like mine, it’s likely bombarded with daily messages about what is “most important” or “critical” for your compliance training program. You’ve probably been pitched or sold large libraries of outdated, boring and potentially legally inaccurate training. These convincing messages often paint dark shades of grey on the truth about what really should matter most for your organization.

As a lawyer and NAVEX Global’s lead eLearning product developer, I have formed strong opinions about the right approach—everything from how to engage learners, to what content should be shared with learners, what topics to deploy and to the power of focus and quality.

In 2013, NAVEX Global commissioned an independent market study of senior level ethics and compliance decision makers—we wanted to know their opinion about what is most important when it comes to training. Is it quality or quantity? More than 300 responses came in from senior leaders in key ethics, compliance, legal, human resources and risk-related roles at organizations of all sizes and industries.

The Survey Says: Quality Matters Most

I’ll set the stage by noting the study revealed that ethics and compliance professionals consider online training to be the most important component in their ethics and compliance program.  (They could select more than one option.)

And training is also the most significant budget spend for the ethics and compliance function—by a significant margin. 

Building an effective and efficient training program is about taking care to select what matters most to your organization. And most organizations (excluding those in highly regulated industries) have about 3-6 hours of seat time a year for compliance training, making it impossible to consume large volumes of content. As for the number of courses, most need only 5 courses per year and only ten over the course of a multi-year training cycle.

As the industry has matured, compliance professionals have grown more sophisticated about their training programs and have a much better sense of their real training needs. More and more, I hear new clients tell me that they were sold large libraries of content, and the content is not good enough, challenging enough or refreshed often enough. The content is stale and directly tied to learner fatigue. They want something different.

The focus now is on quality – not quantity. In fact, it’s the number one criterion for selecting an online training provider.  In fact, breadth of product offering took seventh place on the list.

NAVEX Global’s Focus Is Quality

The importance placed on online training solutions is not surprising considering the legal and regulatory mandates to train, and the complexity and cost of building and maintaining quality training content.

Quality is directly tied to training effectiveness. Poor-quality training is viewed by prosecutors as a “check-the-box” approach, which makes it more difficult to establish good faith and that your program is truly effective. And poor quality training is reflection of your own department or function, which is often viewed negatively by learners. Low production values or factory-style production erodes credibility with learners, litigators, prosecutors and regulators alike.

At NAVEX Global, quality has always driven what we do. Our drive to offer the best ethics and compliance courses is informed by client data, impacted by a desire to provide engaging and effective solutions and informed by understanding client needs – as well as the courses that actually help mitigate risk and establish critical legal defenses. Watch a video demo!

Although, the “big training library play” sounds alluring, it is really a detractor from a focus on the quality and effectiveness of the few courses you need. Maintaining high-quality training course content requires significant investment and resources.

So next time you are thinking about how to spend precious compliance training dollars, ask yourself these questions:

  • How much training can my organization really consume in a year?
  • How many courses do I need over the course of a training cycle to have an effective program?
  • Am I funding the development and maintenance of courses that I will never use? 
  • How frequently are courses updated or new titles really added?
  • How will my employees react to and receive the training?
  • What product advancements or innovations have been applied to the training library?
  • Is training truly mobile capable?
  • Can content be delivered in shorter formats to reinforce the message?
  • Is there content available specifically for senior leaders and members of the board?
  • How can a company keep such a huge library up to date in both content and production value?

Before making a decision about training, consider how online training quality and style affect employees and others who would scrutinize your efforts. Don’t wait until you are in the courtroom to justify your online training decisions.

Be critical when making your purchasing decision. Ask questions about the legal defensibility, freshness, effectiveness and features such as Burst, mobile, modularization and customization. Buy training you need and not what a vendor tells you that you need.  Look at the quality of the library and whether it serves your needs over a 2-3 year period – it matters a lot more than the size of the library.\

 

Written by:

NAVEX Global
Contact
more
less

NAVEX Global on:

Readers' Choice 2017
Reporters on Deadline

"My best business intelligence, in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:
Sign up using*

Already signed up? Log in here

*By using the service, you signify your acceptance of JD Supra's Privacy Policy.
Custom Email Digest
Privacy Policy (Updated: October 8, 2015):
hide

JD Supra provides users with access to its legal industry publishing services (the "Service") through its website (the "Website") as well as through other sources. Our policies with regard to data collection and use of personal information of users of the Service, regardless of the manner in which users access the Service, and visitors to the Website are set forth in this statement ("Policy"). By using the Service, you signify your acceptance of this Policy.

Information Collection and Use by JD Supra

JD Supra collects users' names, companies, titles, e-mail address and industry. JD Supra also tracks the pages that users visit, logs IP addresses and aggregates non-personally identifiable user data and browser type. This data is gathered using cookies and other technologies.

The information and data collected is used to authenticate users and to send notifications relating to the Service, including email alerts to which users have subscribed; to manage the Service and Website, to improve the Service and to customize the user's experience. This information is also provided to the authors of the content to give them insight into their readership and help them to improve their content, so that it is most useful for our users.

JD Supra does not sell, rent or otherwise provide your details to third parties, other than to the authors of the content on JD Supra.

If you prefer not to enable cookies, you may change your browser settings to disable cookies; however, please note that rejecting cookies while visiting the Website may result in certain parts of the Website not operating correctly or as efficiently as if cookies were allowed.

Email Choice/Opt-out

Users who opt in to receive emails may choose to no longer receive e-mail updates and newsletters by selecting the "opt-out of future email" option in the email they receive from JD Supra or in their JD Supra account management screen.

Security

JD Supra takes reasonable precautions to insure that user information is kept private. We restrict access to user information to those individuals who reasonably need access to perform their job functions, such as our third party email service, customer service personnel and technical staff. However, please note that no method of transmitting or storing data is completely secure and we cannot guarantee the security of user information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

If you have reason to believe that your interaction with us is no longer secure, you must immediately notify us of the problem by contacting us at info@jdsupra.com. In the unlikely event that we believe that the security of your user information in our possession or control may have been compromised, we may seek to notify you of that development and, if so, will endeavor to do so as promptly as practicable under the circumstances.

Sharing and Disclosure of Information JD Supra Collects

Except as otherwise described in this privacy statement, JD Supra will not disclose personal information to any third party unless we believe that disclosure is necessary to: (1) comply with applicable laws; (2) respond to governmental inquiries or requests; (3) comply with valid legal process; (4) protect the rights, privacy, safety or property of JD Supra, users of the Service, Website visitors or the public; (5) permit us to pursue available remedies or limit the damages that we may sustain; and (6) enforce our Terms & Conditions of Use.

In the event there is a change in the corporate structure of JD Supra such as, but not limited to, merger, consolidation, sale, liquidation or transfer of substantial assets, JD Supra may, in its sole discretion, transfer, sell or assign information collected on and through the Service to one or more affiliated or unaffiliated third parties.

Links to Other Websites

This Website and the Service may contain links to other websites. The operator of such other websites may collect information about you, including through cookies or other technologies. If you are using the Service through the Website and link to another site, you will leave the Website and this Policy will not apply to your use of and activity on those other sites. We encourage you to read the legal notices posted on those sites, including their privacy policies. We shall have no responsibility or liability for your visitation to, and the data collection and use practices of, such other sites. This Policy applies solely to the information collected in connection with your use of this Website and does not apply to any practices conducted offline or in connection with any other websites.

Changes in Our Privacy Policy

We reserve the right to change this Policy at any time. Please refer to the date at the top of this page to determine when this Policy was last revised. Any changes to our privacy policy will become effective upon posting of the revised policy on the Website. By continuing to use the Service or Website following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, please do not continue using the Service or the Website.

Contacting JD Supra

If you have any questions about this privacy statement, the practices of this site, your dealings with this Web site, or if you would like to change any of the information you have provided to us, please contact us at: info@jdsupra.com.

- hide
*With LinkedIn, you don't need to create a separate login to manage your free JD Supra account, and we can make suggestions based on your needs and interests. We will not post anything on LinkedIn in your name. Or, sign up using your email address.