CFPB Issue Spotlight Analyzes “Artificial Intelligence” Chatbots in Banking -
"Poorly deployed chatbots can impede customers from resolving problems."
Why this is important: The Consumer Financial Protection Bureau...more
7/11/2023
/ Artificial Intelligence ,
Automotive Loans ,
Banking Sector ,
Borrowers ,
Bots ,
Consumer Financial Products ,
Consumer Financial Protection Bureau (CFPB) ,
Consumer Protection Laws ,
Credit Cards ,
Credit Reports ,
Customer Service Standard ,
Debt Collection ,
Delinquency Status ,
Fair Credit Billing Act (FCBA) ,
Fair Credit Reporting Act (FCRA) ,
FDCPA ,
Financial Institutions ,
Financial Services Industry ,
Landlords ,
Tenants
There are a variety of ways in which accounts, or debts, are collected. However, aging technology and legacy servicing (collection) infrastructure restricts a lender’s ability to leverage automation and technology. Without...more
North Carolina Power Outage Points to Homeland Security Long-Documented Threats to US Power Grid -
“Moore County blackouts serve as reminder that nation’s electricity infrastructure could be vulnerable targets for domestic...more
12/16/2022
/ Advertising ,
Banking Sector ,
Chapter 11 ,
Class Action ,
Consumer Privacy Rights ,
Coronavirus/COVID-19 ,
Critical Infrastructure Sectors ,
Cuba ,
Cybersecurity ,
Data Collection ,
Debt Collection ,
Department of Homeland Security (DHS) ,
Electricity ,
FDIC ,
Federal Trade Commission (FTC) ,
Health Insurance Portability and Accountability Act (HIPAA) ,
Healthcare ,
Infrastructure ,
Non-Bank Lenders ,
OCR ,
Phishing Scams ,
Power Grid ,
Privacy Laws ,
Ransomware ,
Regulatory Agenda ,
State and Local Government ,
Technology Sector ,
Terrorist Threats ,
Text Messages ,
Threat Management ,
Tracking Systems ,
Unsolicited Advertisements
Student Loans -
Supreme Court Likely to Rule that Biden Student Loan Plan is Illegal, Experts Say. Here’s What that Means for Borrowers -
“Long before the president acted, Republicans had criticized student loan...more
12/14/2022
/ Automotive Loans ,
Borrowers ,
Commercial Bankruptcy ,
Consumer Financial Products ,
Consumer Financial Protection Bureau (CFPB) ,
Data Breach ,
Data Protection ,
Data Security ,
Debt Collection ,
Delinquent Borrowers ,
Department of Education ,
Educational Institutions ,
Financial Services Industry ,
Joe Biden ,
Landlords ,
Loan Forgiveness ,
No Surprises Act (NSA) ,
Phishing Scams ,
Student Loans ,
Surprise Medical Bills ,
TCPA ,
Tenants ,
Text Messages
A New Student Loan Company is Now Taking Over the Accounts of Public Servants Seeking Debt Cancellation
"This also comes as borrowers have 4 months left to apply for extended student-loan relief."
Why this is important:...more
Student Loan Forgiveness is Completely Unfair to These People
"If President Joe Biden proceeds with wide-scale student loan cancellation, the most likely beneficiaries could include federal student loan borrowers who earn...more
CFPB Invokes Dormant Authority to Examine Nonbank Companies Posing Risks to Consumers and CFPB Claims Oversight Over More Entities Including Fintechs; Says It Will Publish Supervisory Determinations -
"The CFPB is also...more
What to Expect as Education Department Gets Ready to Resume Student Loan Payments -
"After nearly two years of pausing student loan bills, the U.S. Department of Education is trying to figure out how to start collecting...more
Why the Overturned Eviction Moratorium May be Too Little, Too Late for Both Renters, Landlords -
"However, the ruling doesn’t mean renters in states without protections will be immediately removed from their homes — an...more
9/7/2021
/ CARES Act ,
Consumer Financial Protection Bureau (CFPB) ,
Coronavirus/COVID-19 ,
Cryptocurrency ,
Debt Collection ,
Department of Education ,
Eviction ,
Federal Reserve ,
Financial Services Industry ,
Foreclosure ,
HELOC ,
Moratorium ,
Payday Loans ,
Startups ,
Venture Capital ,
Wage Garnishment
TCPA CLASS COUNSEL LOSES MILLIONS: $60MM+ Class Recovery Looks to be Down the Tubes as Eleventh Circuit Finds No Insurance Coverage for TCPA Suit -
"The policy at issue has an exclusion for claims 'arising out of'...more
6/18/2021
/ Article III ,
Attorney's Fees ,
Debt Collection ,
Debt Relief ,
Eviction ,
FDCPA ,
FHFA ,
Financial Services Industry ,
Injury-in-Fact ,
Standing ,
Student Loans ,
TCPA
Consumer Complaints to the CFPB for 2020 Up 54 Percent Over Previous Year -
"The CFPB handled about 542,300 complaints last year – a nearly 54 percent increase over the 352,400 complaints handled in 2019."
Why this is...more
The United States Court of Appeals for the Fourth Circuit recently decided that claims based on Article 2 of the West Virginia Consumer Credit and Protection Act ("WVCCPA"), including claims based on its FDCPA-like debt...more
Welcome to the Last All Consuming Issue of 2020 -
Welcome to our last issue of All Consuming for 2020, a year of unprecedented obstacles. We all watched as the financial industry responded to those obstacles, with...more
12/16/2020
/ Automotive Loans ,
Banking Sector ,
Biden Administration ,
CARES Act ,
Consumer Financial Protection Bureau (CFPB) ,
Coronavirus/COVID-19 ,
Debt Collection ,
Federal Trade Commission (FTC) ,
Financial Services Industry ,
FinTech ,
Lenders ,
Mortgage Lenders ,
Student Loans
COVID-19, the CARES Act and the Impact on Mortgage Forbearance -
In response to the coronavirus pandemic, the federal government passed the CARES Act, which provides a number of protections to homeowners unable to pay...more
11/19/2020
/ CARES Act ,
Consumer Financial Products ,
Consumer Financial Protection Bureau (CFPB) ,
Coronavirus/COVID-19 ,
Debt Collection ,
Debt Collectors ,
FDCPA ,
Forbearance Agreements ,
Foreclosure ,
Homeowners ,
Mortgages ,
Student Loans
Is a Cap on Payday Loan Rates About Protecting the Poor or Eliminating a Service?
"Industry representatives say the proposed cap would drive most, if not all, payday lenders out of business and leave their customers...more
10/13/2020
/ Consumer Financial Protection Bureau (CFPB) ,
Coronavirus/COVID-19 ,
Debt Collection ,
Debt Collectors ,
FDCPA ,
Forbearance Agreements ,
Governor Newsom ,
Loan Servicer ,
Mortgage Lenders ,
Mortgages ,
Payday Loans
Welcome!
Welcome to the new format of All Consuming . We listened to the feedback. A newsletter filled with long articles gives the detailed information some are looking for but becomes another thing that others have to...more
7/11/2020
/ ATDS ,
Auto-Dialed Calls ,
Banks ,
Barr v American Association of Political Consultants Inc ,
Constitutional Challenges ,
Consumer Complaint System ,
Consumer Financial Protection Bureau (CFPB) ,
Consumer Protection Laws ,
Coronavirus/COVID-19 ,
Credit Cards ,
Debt Collection ,
FCC ,
First Amendment ,
Forbearance Agreements ,
Foreclosure ,
Free Speech ,
Government Debt-Exception ,
Lenders ,
Loan Servicer ,
Military Service Members ,
Mistake ,
Moratorium ,
Mortgage Servicers ,
Prior Express Consent ,
Regulation X ,
Removal At-Will ,
SCOTUS ,
Seila Law LLC v Consumer Financial Protection Bureau ,
Servicemembers’ Civil Relief Act ,
Severability Doctrine ,
Single Director ,
State Legislatures ,
TCPA ,
Text Messages ,
Unfair or Deceptive Trade Practices
Sen. Elizabeth Warren (D-Mass.) and Sen. Sherrod Brown (D-Ohio) have released a proposal calling on Congress to provide additional protections for consumers during the COVID-19 pandemic. Their proposal notes that an...more
5/6/2020
/ Consumer Bankruptcy ,
Consumer Financial Protection Bureau (CFPB) ,
Consumer Protection Orders ,
Debt Collection ,
Debt Relief ,
Eviction ,
Financial Crisis ,
Foreclosure ,
Moratorium ,
Mortgages ,
Private Lenders ,
Proposed Legislation ,
Relief Measures ,
Rent ,
Repayment Options ,
Student Loans
Welcome to our first formal edition of All Consuming - our e-newsletter devoted to financial litigation insights. Our goal is to bring you the most up-to-date information that allows you to be proactive in your...more
As a result of recent amendments to the West Virginia Consumer Credit and Protection Act (“WVCCPA”), consumers in West Virginia have begun using the West Virginia Collection Agency Act (“WVCAA”) as a basis to file class...more
1/7/2020
/ Amended Rules ,
Bonds ,
Class Action ,
Consumer Protection Laws ,
Creditors ,
Debt Collection ,
Debt Collectors ,
Joint and Several Liability ,
Licensing Rules ,
Out-of-State Companies ,
Tort Reform ,
Unfair or Deceptive Trade Practices
For decades, consumer protection has led to copious amounts of litigation in West Virginia. In the past several years, the types of lawsuits filed under the debt collection provisions of the West Virginia Consumer Credit and...more
10/18/2018
/ Banks ,
Class Action ,
Consumer Protection Laws ,
Credit Reporting Agencies ,
Creditors ,
Debt Collection ,
Filing Requirements ,
Mortgages ,
Notice Requirements ,
Penalties ,
Popular ,
Qualified Written Requests ,
RESPA ,
Statute of Limitations
For the second time in two years, West Virginia’s legislature passes a bill to modify the state consumer protection law....more
4/24/2017
/ Balloon Payments ,
Consumer Protection Laws ,
Contract Terms ,
Counterclaims ,
Debt Collection ,
Debt Collectors ,
Legal Representatives ,
Notice Requirements ,
Pending Legislation ,
Pleadings ,
Right To Cure ,
Statute of Limitations