Join David Ackert as he interviews Kelly Harbour, Director of Client Relations and Innovation at Goulston & Storrs, in this episode of the Market Leaders Podcast.
Tune in to hear them discuss:
• How she overhauled the data and tracking systems at Goulston to institute the SALI system, and how that translated to speed and flexibility in addressing new matters
• How establishing clear standards improves matter management for both lawyers and clients
• The See more +
Join David Ackert as he interviews Kelly Harbour, Director of Client Relations and Innovation at Goulston & Storrs, in this episode of the Market Leaders Podcast.
Tune in to hear them discuss:
• How she overhauled the data and tracking systems at Goulston to institute the SALI system, and how that translated to speed and flexibility in addressing new matters
• How establishing clear standards improves matter management for both lawyers and clients
• The ongoing developments of the SALI system, and how it’s shaping industry conventions See less -
