It has been several months since consumers began filing lawsuits against various companies for failing to issue refunds or changing their refund policies after the COVID-19 pandemic began. ...more
As anticipated in a previous post, there have been at least six more consumer lawsuits filed against companies for failing to honor their pre-COVID-19 refund and cancellation policies in the past two weeks. Delta, Southwest,...more
Companies should be careful about changing their refund / cancellation policy, or not honoring their pre-COVID-19 policy. Following the outbreak of COVID-19, many companies in the hospitality industry changed their...more