Almost a dozen years ago, Benesch developed a formal client assessment program. Firm leadership believes this program is essential to our success in servicing our clients. The program includes a visit by the Chairman of the Firm or a member of the Executive Committee and the Director of Client Service. The client’s relationship partner helps to prepare for the assessment, but is not part of the meeting. This is so a client can talk openly about his/her experience with an attorney and his/her team The majority of the assessments are done face-to-face, but there are times when a telephone assessment is conducted.