News & Analysis as of

Client Services

The Law Firm of the Future

by Valorem Law Group LLC on

Several news items, reports and articles in recent weeks have provided insights that should make traditional law firms nervous. Here’s what caught my eye: According to BTI Consulting, the financial services industry has...more

Five Steps for Preparing Your Law Firm for a Great Future

by Hayse LLC on

Predicting the future of the legal services industry is no easy task. The complexity of its landscape makes divining next year, let alone the coming years, difficult. Prophesying about the future, however, is not simply an...more

The Most Important Skill for Lawyers in 2018

by Wicker Park Group on

Adaptability. In every conversation I have with in-house counsel and the lawyers who support and serve them, the single most important trait clients value and lawyers pride themselves on is adaptability. Often other words...more

Considering A Merger? 10 Questions to Answer First

by Hayse LLC on

Merger has continued to be a strategic choice for many law firms. The below graphic, drawn from Altman Weil’s Merger Line data, reflects the increasing frequency of announced law firm combinations....more

The Underlying Connection in My Most-read Posts of 2017

by Valorem Law Group LLC on

Courtesy of JD Supra, I get data every month on how many times my posts are read. I thought it might be an interesting exercise to identify the 5 most-read posts of 2017 and see if there is any common thread. ...more

Your “Mashup” of eDiscovery Market Estimates Can’t Possibly Be Any Earlier: eDiscovery Trends

by CloudNine on

It’s become an annual tradition – the release of the eDiscovery Market Size Mashup that Rob Robinson compiles and presents on his Complex Discovery site each year. It’s also become an annual tradition for him to release it...more

Client Journey Mapping: Evaluating & Enhancing Law Firm Client Value - LMA Podcast

The focus of the November/December 2017 issue of Strategies is on the concept of defining value. One of the themes explored in this issue is the fact that today, more and more law firms are looking for the right processes to...more

The New ABA Opinion on the “Generally Known” Exception to Former-Client Confidentiality and Disqualification: An Attempt to Put a...

by Holland & Knight LLP on

• In Formal Opinion 479, the American Bar Association (ABA) Standing Committee on Ethics and Professional Responsibility recently sought to define the important term of “generally known” information. • Information is...more

Lower Revenue? Lower Utilization? Watch out BigLaw — You Might Be Doing Something Right

by Pamela Woldow on

Editors’ Note: The boom in Legal Project Management (LPM) has been accompanied by a skeptical backbeat: “Does LPM really work? How does LPM work? Does LPM have costs as well as benefits?” Husch Blackwell has fully embraced...more

The Value of Data in the Business of Law - LMA Voice of the Client Podcast with NetApp's Connie Brenton

LMA President Jill Weber is joined by Connie Brenton (Sr. Director of Operations, Legal Department, NetApp, Inc.; and, President and CEO, Corporate Legal Operations Consortium) to discuss the value of data and what data law...more

Connect Your Clients in 2018

by Wicker Park Group on

I recently helped a former colleague explore new job opportunities, and I was reminded of how often we rely on making connections. We network both professionally and personally constantly: seeking a new client, finding a...more

Drive Meaningful, Sustainable Value to Our Organization: Q&A with Mark Smolik, VP & GC at DHL

by JD Supra Perspectives on

Mark Smolik, Vice President General Counsel & Secretary, Chief Compliance Officer, DHL Supply Chain Americas, leads his company’s legal, commercial contracts management, compliance, and economic development teams. He’s a...more

Billable Bitcoins: Why it Pays for Lawyers to Accept Cryptocurrency

With bitcoin and other cryptocurrencies reaching shocking new prices seemingly every day, some people have finally started putting the new payment systems to real use – paying lawyers. Earlier this fall Nebraska became the...more

Use Your Law Firm's CRM To Improve Client Experience and Grow Business

by JD Supra Perspectives on

The ninth in a series of 12 year-end posts published by LMA's Social & Digital Media SIG....more

6 Keys To A Healthy Law Firm – Food For Thought

by Hayse LLC on

For years, we’ve known two things about personal health: ‘We are what we eat’ and ‘We need to move more.’ Specific admonitions and instructions change, but the theme is consistent. The human body needs a balance of...more

Law Firm Business Development: Holiday Tips

by LawVision Group LLC on

The holiday season is upon us yet again. Wouldn’t it be easier if the end of the year came along at some other time during the year?! Instead, everything seems to get crammed into these last two months resulting into what...more

Take the Meeting

by Wicker Park Group on

As part of a recent business development workshop, we invited a friend (we will call him Bob) who is the “partnership partner” for a well-known venture capital fund to serve as the “prospect” for our case study. The context...more

The Rapidly Shifting Law Firm: Responding to Client Needs and Building Trust

by Goodwin on

Goodwin Senior Counsel Brackett Denniston, former Senior VP and general Counsel at GE, recently sat down with Mike Caplan, Goodwin’s Chief operating officer, to discuss the shifting demands on today’s law firms and how to...more

5 Client Service Lessons for Law Firms from The Gap’s Head of Legal Operations

by JD Supra Perspectives on

Recap of a recent LeftFoot podcast at the intersection of legal operations and client service....more

Don’t give it away for free

by Ary Rosenbaum on

Many years ago, I did income tax returns for a flat fee. It didn’t become the success that I thought it would be, but it was worth a try. I had the ProSeries tax software, which is the professional version of TurboTax. I had...more

Benesch Law Ops - December 2017

by Benesch on

Almost a dozen years ago, Benesch developed a formal client assessment program. Firm leadership believes this program is essential to our success in servicing our clients. The program includes a visit by the Chairman of the...more

Law Firm Leadership: Realizing a New Vision for Client Development

by JD Supra Perspectives on

How partnering with a firm's marketing department created a vision for deeper client relationships - and led to new work. ...more

Make the Most of Your Collection Calls

by Wicker Park Group on

December is a busy month for most law firms. In addition to the holidays and hectic schedules, it is budget and collection season for most firms, and everyone at the firm is laser-focused on closing out the year. Tensions are...more

Contact Management 101: Caring for Your Most Important Assets – Relationships

by Chris Fritsch on

To help communicate the importance of centralized contact management, we have compiled 10 top tips...more

Track Your Clients Like a Foreign Policy Expert Tracks a Rogue Nation: Dig Deep

by LawVision Group LLC on

This week, North Korea launched a ballistic missile for the first time in over two months. During the summer, they were launching missiles almost every other week. Why the slowdown? Have the current administration’s policies...more

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