News & Analysis as of

Client Services

Renter v. Investor? Buyer v. Builder?

by Valorem Law Group LLC on

I have been a renter. I have been an investor in homes. I have been a buyer of homes and I have worked with a builder to design and build a home. Each experience has its pros and cons. The critical thing to making each role...more

How Law Firms Can Succeed at Industry-Focused Collaborations - LMA Podcast

Legal marketers can help their firms implement industry sector strategies, but what does it take to be successful? In this episode, LMA President Jill Weber and Dr. Heidi Gardner (Lecturer on Law, Harvard Law School;...more

How to Meet a New Prospect Without Cold-Calling

by LawVision Group LLC on

Orrick and other tech-savvy firms offer free advice and increase new business opportunities. Is your firm doing the same? For many lawyers, asking for an audience with people they don’t know is a challenge. The inability...more

It might be you

by Ary Rosenbaum on

Prior to starting my own law firm, I had made many different employer changes over the years to the point that my position as the head of my law firm is the longest time I’ve been employed at one place and that’s only...more

Interpersonal Skills Training Enhances Career Success

by Wicker Park Group on

Last week, I taught a public speaking class to a group of five first-year associates at a mid-sized law firm. All of the associates were fast approaching—or initially enjoying—their 30s. They were smart, energetic and happy...more

Justifying Shadow Billing as Promoting Diversity? Much Better Ways Exist.

by Valorem Law Group LLC on

Earlier this year, Vincent Cordo, the Global Sourcing Officer for Shell, and Casey Flaherty, a consultant to law departments, wrote an article for the ACC Docket, Shell Legal—Shadow Billing. Let me begin by disclosing that I...more

When It Comes to Pretrial Publicity, Should Lawyers Let Their Clients Do the Talking?

When it overturned a federal court’s order suppressing a litigant’s right to publicly gripe about a pending suit late last month, the Ninth Circuit took the opportunity to remind those of us in the legal profession that we...more

Getting to Where You Want to Be–It’s Like Going on Vacation

by Valorem Law Group LLC on

If you want to take a vacation, there are a few basic steps. 1. Figure out where you are. Travel requires a starting point. 2. Figure out where you want to go. Tropical paradise? Check. Ski chalet? Check. Great wall...more

Five Steps to Making Your Law Firm More Dynamic

by Hayse LLC on

The legal services market is as competitive as ever-ask any law firm leader. More clients are bringing work in-house or turning to alternative providers. Law firms know that and fight fiercely over what is left. Lawyers...more

Is Time Really The New Black? Hardly.

by Valorem Law Group LLC on

I just finished reading Mary Juetten’s post in Above the Law, Time Is The New Black. I was struck by this statement: “Also, all should reject the value billing theory that recording time is unnecessary.” Since there are...more

Contact Management 101: 10 Top Tips for CRM Success

by Chris Fritsch on

With another school year well underway, it seems like a good time to share a few lessons on contact and relationship management. One group of ‘pupils’ for whom this information can be particularly relevant is new attorneys...more

What “Adding Value” Really Means to Clients

by Wicker Park Group on

Those readers familiar with Wicker Park Group are aware of our key theme in 2017: Adding Value. For those of you new to the concept, adding value is one of the most important qualities necessary to building long-term,...more

Don’t ignore your clients and the fees they pay

by Ary Rosenbaum on

I first started paying for my own vehicle when I got my first job as an ERISA attorney, It was a brand new1998 Toyota Camry. I was looking for car insurance and the best rate was through an insurance company that my father’s...more

Boo! “Witch” one should you have, HTTP or HTTPS?

by McManis Faulkner on

With Halloween season here, it’s important to be aware of the spooks on the web. It is a scary online world, and now more than ever is the time to take measures to strengthen the security of your website....more

What Clients Love (and Hate) about Email Communication from Lawyers

by Wicker Park Group on

Clients are increasingly asked to do more with less. They have greater responsibilities, have more work to do and often spend all day going from meeting to meeting or conference call to conference call. Email is often the...more

The Art of Projecting Budgets for Litigation Alternative Fee Arrangements

by WilmerHale on

Predicting the future has become a critical skill for lawyers—at least when it comes to budgeting for case work. Clients want as much certainty as possible for planning and allocating legal expenses, which inherently carry...more

There is a difference in the quality of service that TPAs offer

by Ary Rosenbaum on

In any service industry, the quality of service and price can be far and wide. While people say that I focus way too much on the workings on the third party administration (TPA) business, I do have more experience in that...more

The “One Size Fits One” Approach to Client Feedback

by Wicker Park Group on

As firms plan for 2018, we spend a lot of time talking with existing law firm clients as well as those that are (finally) prepared to launch a formal client feedback program. As part of that conversation (and even in formal...more

Law Firms That Are Leading the Way to Successful Legal Operations

by JD Supra Perspectives on

Merry Neitlich looks at how two law firms - Baker McKenzie and Davis Wright Tremaine - are leading the way to improved legal operations....more

Make Effective Introductions in Special Situations

by Wicker Park Group on

This is the third of three posts on introductions. In our first post, we focused on introduction fundamentals of effective in-person introductions. Introductions are personal, positive and connective....more

HAL 9000, Washing Machines and AI in Law

by Valorem Law Group LLC on

I read this and immediately started thinking about my Saturday morning encounters with our washing machine. Walk by, put the towels in and then feed the dogs. Swing by later after grabbing morning coffee, put the towels in...more

Four Key Components to Law Firm Financial Health-Meeting the Universal Objective

by Hayse LLC on

Law firms come in all shapes and sizes. Some consciously specialize in distinct areas of the law while others are more reactionary-willing to do anything they feel generally competent to do. Firms can be local in scope, only...more

Read This if Client/Industry Teams are a Line Item for 2018

by Wicker Park Group on

It is budget season for most AmLaw 200 firms, and most of our clients are evaluating their budgets from last year and reevaluating initiatives, priorities and money spent. We are seeing a few trends from our clients regarding...more

Strategy and the 4th Quarter:  Can Law Firms Use This Time to Advance the Strategic Agenda?

by LawVision Group LLC on

It’s hard to believe but it’s here – the fourth quarter. The time when most law firms become intensely focused on the immediate, short-term, administrative and highly internal management needs of their organization. For...more

Don’t Let Them Change You

by Ary Rosenbaum on

When I started my own National ERISA/ retirement plan law practice more than 7 years ago, it wasn’t easy. It still isn’t easy, but I could no longer see myself working for people who were either too arrogant or too blind to...more

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