FCA publishes final guidance on regular premium PPI complaints and new consultation on mailing rules....more
11/13/2018
/ Consumer Complaint Management ,
Consumer Insurance Products ,
Disclosure Requirements ,
Final Guidance ,
Financial Conduct Authority (FCA) ,
Financial Services Industry ,
Insurance Regulations ,
Payment Protection Insurance ,
Sales Commissions ,
Transparency ,
UK
On 24 October 2018, the FCA published a report on the progress of its consumer communications campaign on PPI mis-selling (the “CCC”) and its supervision of the manner in which firms are handling PPI complaints....more
11/7/2018
/ Complaint Procedures ,
Conflicts of Interest ,
Consumer Credit Act ,
Consumer Insurance Products ,
Failure To Disclose ,
Financial Conduct Authority (FCA) ,
Financial Services Industry ,
Insurance Regulations ,
Ombudsman ,
Payment Protection Insurance ,
Sales Commissions ,
UK
FCA Consultation Paper 18/18 -
On 4 July 2018, the FCA released a Consultation Paper providing guidance and seeking responses on PPI mis-selling complaints, and the issue of recurring non-disclosure of commissions. ...more
On the morning of 2 March 2017 the FCA published PS 17/3 (the “Policy Statement”), its response to feedback on its proposals regarding the handing of Payment Protection Insurance (“PPI“) mis-selling complaints. The FCA’s...more