Benefits of a Self-Service Request Portal
An easy-to-use self-service portal for different types of common legal requests, built using automated workflows, is the answer.
As an individual keys in their particular request, the workflow ensures that specific, customized questions appear in response to their actions, so that triage can happen automatically. Nine times out of ten, the requester can be automatically shown the correct answer, the appropriate template to use, or the company policy.
Tracking and auditing of the request and fulfillment process is automated too, driving better governance and compliance.
And to handle the exceptions that always seem to pop up? They can automatically be triaged through a pre-approved process, ensuring compliance, speed, and no sweat.
The result is that you increase your legal teams’ efficiency by reducing the time spent on manual tasks. Notifications and alerts can be dispatched to process participants and stakeholders at pre-designated points throughout the intake process. Automating the portal means your team can focus on more valuable tasks, leading to greater productivity and happier employees. It also reduces errors and accelerates service.
“Adopting workflow automation got us closer to our internal corporate partners, so we understood their processes and their pain points. It created so much efficiency so quickly that Legal Ops looked like real innovators.”
Chief of Staff / Director of Legal Operations
A self-service request portal drives greater efficiency, accountability and a superior user experience for the legal department and business partners. Want to see it in action? It’s time to cut out the middleman for direct, immediate results.