News & Analysis as of

Artificial Intelligence Outsourcing Cloud Computing

Morgan Lewis - Tech & Sourcing

Next Gen Outsourcing Its About Transformation

The leveraging of outsourcing engagements to implement and support digital transformation solutions is emerging as the foundation for the next generation of outsourcing. Digital transformation is a critical part of many...more

Morgan Lewis - Tech & Sourcing

Contact Center Transformation Trends

Deloitte has issued a biennial report that identifies trends that are impacting customer/client contact center operations. The respondents surveyed by Deloitte represented both internal- and external-facing contact centers....more

Morgan Lewis

New Year Brings New Challenges, Opportunities for Outsourcing, and Technology

Morgan Lewis on

Given a boost by the COVID-19 pandemic, as companies moved to implement technology and digital solutions more quickly, acquire talent, and shore up resiliency, the global outsourcing market saw significant growth over the...more

McDermott Will & Emery

[Webinar] McDermottTech 2020 - September 29th, 5:30 pm - 7:45 pm CET

McDermott Will & Emery on

We invite you to attend McDermottTech 2020, a virtual conference exploring the latest global trends impacting the technology and outsourcing industry. Please join us for this complimentary program on 29 September for the...more

Morgan Lewis

Business Process Outsourcing Trends to Watch

Morgan Lewis on

We found interesting a recent Forbes article by Cody McLain that discussed the top trends to watch in the business process outsourcing (BPO) industry. The article highlighted the following four trends for 2019....more

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