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Audio Recording European Union

BCLP

Can Companies Record Customer Service Calls in the EU?

BCLP on

It depends on the country. Many EU countries have laws that address whether a company can record a call without obtaining the consent of the caller....more

Latham & Watkins LLP

EU Regulators Outline Approach to Remote Working During COVID-19 Crisis

Latham & Watkins LLP on

ESMA, BaFin, and FCA have provided guidelines on firms’ obligation to record client telephone calls. Remote working raises uncertainties in various regulated areas as it dramatically changes institutions’ day-to-day...more

ArentFox Schiff

Interactive Newsletter: Inside the Privacy Shield Annual Review

ArentFox Schiff on

Inside the Privacy Shield Annual Review - Dozens of senior US and EU government officials were joined by officials from data protection authorities in Austria, Bulgaria, France, Germany and Hungary to discuss whether the...more

Hogan Lovells

20-year legal dispute over two seconds of music: CJEU on the never-ending sampling story

Hogan Lovells on

German courts have been dealing with the Metall auf Metall [song by the German band Kraftwerk] case for two decades. Recently, the CJEU, too, has had to deal with the case and ruled by judgment of 29 July 2019 (C-476/17) that...more

Hogan Lovells

Health Company Fined by UK’s Information Commissioner Office

Hogan Lovells on

Last week, the UK’s Information Commissioner’s Office (ICO) published a monetary penalty notice which fined a private healthcare company, HCA International, £200,000 for its failure to keep sensitive data secure....more

Dechert LLP

Monitoring and Recording Telephone Calls in the United Kingdom

Dechert LLP on

It is widely (and incorrectly!) believed that it is unlawful in the UK in any circumstances to monitor and record telephone calls without drawing this to the attention of the parties to the call. There are in fact broad...more

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