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WilmerHale

Year in Review: 2024 Web Tracking Litigation and Enforcement

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In 2024, plaintiffs across the United States filed various class action cases related to web tracking technology employed by companies to enhance user experience on their websites and to improve the efficacy of their...more

J.S. Held

Leveraging Generative AI in Complex Investigations

J.S. Held on

Complex investigations are on the rise with investigators being asked to do more with less, therefore needing to gain efficiency to handle workloads. A complex investigation can be triggered by a litigation event, government...more

Skadden, Arps, Slate, Meagher & Flom LLP

AI Insights: Recent Developments That Could Impact How Companies Offer AI-Based Customer Service Chatbots

Two recent developments highlight the challenges companies may face as they explore ways to incorporate AI-based chatbots into their customer service offerings: - A putative class action filed in California federal...more

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