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Accor Makes Its Move in AI Travel With a New Booking Experience in ChatGPT

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Good Sunday afternoon from Manson, Washington . . . Our weekly Online Travel Update for the week ending Friday, January 30, 2026, is below. Accor garnered much of the travel industry’s attention this past week as it became...more

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Online Travel Update: 2025 Year in Review

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Happy New Year . . . Our annual “year in review” Online Travel Update is below. We’ve enjoyed having the opportunity to work with many of you this past year and look forward to working with you in 2026....more

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Travel’s Next Competitive Fault Lines

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Good Sunday evening from Seattle . . . Our weekly Online Travel Update for the week ending Friday, December 5, 2025, is below. With last week’s Thanksgiving holiday break, our list of stories this week is longer than usual....more

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When Travel Gets Personal: Digital IDs Lift Off and Airbnb Takes on Two Fronts

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Good Sunday morning from Seattle . . . Our weekly Online Travel Update for the week ending Friday, November 14, 2025, is below. This week’s Update features of variety of stories, including Apple’s recent Digital ID...more

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B2B and AI: The Twin Engines of Travel's Future?

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Good Sunday morning from Seattle . . . Our weekly Online Travel Update for the week ending Friday, November 7, 2025, is below. Expedia’s quarterly earnings report garnered most of the attention this week as Expedia reported...more

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The Growing Influence of ChatGPT on Travel's Future

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Good Monday morning from Seattle . . . Our Online Travel Update for the week ending Friday, October 24, 2025, is below. This week’s Update introduces readers to ChatGPT’s new browser, ChatGPT Atlas (and its new Agent Mode),...more

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The Race to Reinvent Online Travel

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Good Sunday morning from Seattle (actually, about 180 miles south of Seattle at one of Marriott’s new Post Card Cabins in Glennwood, Washington) . . . Our weekly Online Travel Update for the week ending Friday, October 10,...more

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The Future of Online Travel in an AI-Driven World

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Good Sunday morning from Seattle . . . Our Online Travel Update for the week ending Friday, September 12, 2025, is below. This week’s Update features a heavy does of AI-related stories, including reports on the major OTAs’...more

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This Week in Travel: Pricing Probes, Expedia’s Strong Quarter, Southwest’s Distribution Shift and New Loyalty Perks

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Good Sunday morning from Seattle . . . Our Online Travel Update for the week ending Friday, August 8, 2025, is below. For several weeks now, we’ve all seen and read the many headlines regarding American Airlines planned use...more

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EU Legal Pressures Mount: Developments in Booking.com Class Action & Uncertainty Around DMA

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Good Sunday afternoon from Seattle and for those of you celebrating in the United States, a belated Happy Fourth of July . . . A shortened holiday version of our weekly Online Travel Update for the week ending Friday, July 4,...more

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Google Hotels Faces New Challenges as Competitors Gain Ground

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Good Sunday evening from Seattle . . . Our weekly Online Travel Update for the week ending Friday, June 20, 2023, is below. Given summer’s official arrival this past Friday, it should be no surprise that the past week was a...more

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AI, Junk Fees, and Expedia’s Earnings: Key Highlights from the Week in Online Travel

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Good Sunday morning from Seattle . . . Our Online Travel Update for the week ending May 9, 2025, is below. What started initially as a relatively slow week in online travel picked up as the week progressed. Earnings releases...more

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Online Travel Update: Airbnb Eyes Hotels (Again), Booking Beats Expectations, and Kayak Embraces AI

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Good Sunday morning from Seattle . . . Our weekly Online Travel Update for the week ending May 2, 2025, is below. This week’s Update features stories on many of the large online players, including first quarter earnings...more

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This Week in Travel: NDC Progress, Booking.com Scrutiny, and AI Momentum in the Industry

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Good Sunday morning from Seatle . . . Our Online Travel Update for the week ending Friday, April 4, is below. This week’s Update features a number of follow up stories on topics covered in recent Updates, including...more

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Online Travel Update: Booking.com Expands AI, Chase Travel Rises, and a New Industry Podcast

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Happy Sunday afternoon from Seattle . . . Our Online Travel Update for the week ending Friday, March 7, 2025, is below. The past week was relatively quiet one, with only minor announcements by a few of the largest industry...more

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Navigating the Future of Travel: AI Innovations, Record Marketing Investments & Regulatory Shifts

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Good Sunday morning from Seattle . . . Our Online Travel Update for the week ending Friday, February 28, 2025, is below. This week’s Update features a variety of stories from a variety of sources, including some new sources....more

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AI and the Future of Travel: How Tech Giants Are Again Transforming the Travel Industry in 2025

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Good Sunday afternoon from Seattle . . . Our Online Travel Update for the week ending Friday, February 7, 2025, is below. This week’s Update features a variety of stories, including details on Expedia’s recent quarterly...more

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Travel Industry Trends: Junk Fees, Layoffs, and Expedia’s Package Deal Shake-Up

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Good Sunday evening from Seattle . . . As many of you know, I returned a few weeks ago from an extended sabbatical – three months well spent traveling, cooking, reading and driving my wife crazy. Now that I am back in the...more

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Weekly Travel Update: Marriott's New SMB Platform, Expedia's Co-Branded Cards, and Amazon's Prime Day Travel Deals

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Good Sunday morning from Seattle . . . Our weekly Online Travel Update for the week ending Friday, July 12, 2024, is below. Marriott and its launch of a new small and medium sized business travel platform garnered most of the...more

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Online Travel Update: American Airlines Softens Distribution Strategy, OTA Marketing Spend Surges

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American Airlines’ decision to soften its approach on distribution with travel agents and advisors garnered most of the industry’s attention this week. Otherwise, the holiday week for many was relatively quiet. Enjoy....more

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Online Travel Industry Updates: Key Interviews, Airline Policy Changes and New Travel Platform Launches

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This week’s Update features a variety of stories, including interviews with two of the online travel industries major influencers, Ariane Goren of Expedia and Drew Pinto of Marriott. I hope you enjoy....more

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Digital Dynamics: Booking.com's DMA Gatekeeper Role and AI's Expanding Impact on Travel Planning

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Booking.com’s “gatekeeper” designation under the EU’s Digital Markets Act (DMA) and artificial intelligence’s increasing influence on online travel garnered much of the attention this past week. Enjoy....more

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Legal and Strategic Moves in Travel: Vegas Hotels' Court Victory, Airbnb's Subscription Consideration, and Airline Loyalty Program...

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Our weekly Online Travel Update for the week is below. And for those mothers out there, we hope you had a great Mother’s Day! This week's highlights...more

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Online Travel Update: Google's Cookie Policy Update, Shifts in Sustainable Travel Interest, and the Reality of Online Group...

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This week’s Update again features a wide variety of stories, including an important update on the much beleaguered spokesman for metasearch site, Trivago. Enjoy....more

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Travel Innovations and Challenges: DOT's Loyalty Program Hearing, Sustainability Efforts by Google & Expedia, and Hotel Direct...

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This week’s Update features a variety of topics – sustainability (x2), airline loyalty programs, NDC and direct booking campaigns (among others). I hope you enjoy....more

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