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Federal Trade Commission (FTC) Yelp

Hudson Cook, LLP

The Diablo Is in the Customer's Private Details

Hudson Cook, LLP on

A recent complaint filed by the Federal Trade Commission serves as a perfect illustration of why one should not fire off a response to something on social media when angry. The diablo (Spanish for devil) in this article's...more

Womble Bond Dickinson

FCRA and Yelp: Online reviews no place for personal financial information

Womble Bond Dickinson on

A recent case involving a mortgage broker who revealed personal financial information on Yelp brought a modern perspective to the scope of FCRA protections. In United States of America, on behalf of the Federal Trade...more

Manatt, Phelps & Phillips, LLP

Yelp Disclosures Cost Mortgage Broker $120K in FTC Deal

The Federal Trade Commission (FTC) struck a deal with a mortgage broker who revealed personal information about consumers after they posted negative reviews of his service on Yelp....more

Robinson+Cole Data Privacy + Security Insider

Help with Yelp: Posting Personal Information in Response to a Negative Review Can Land You in Hot Water

Virtually every company that provides goods or services to the public will, at some point, have a negative review posted online by a dissatisfied consumer. While such reviews are understandably upsetting, a company should not...more

Proskauer - New Media & Technology

Google Extends Commitments with the FTC over Crawling of Third-Party Content for Use in Own “Vertical” Sites

In a blog post last month, Google announced that it would extend certain commitments it made to the FTC in 2012 that were set to expire relating to, among other things, the scraping of third-party content for use on certain...more

Akin Gump Strauss Hauer & Feld LLP

The 9th Circuit Rejects Securities Class Action Premised on Businesses’ Complaints About Yelp’s Practices

• The U.S. Court of Appeals for the 9th Circuit affirmed the dismissal of a securities fraud claim alleging that Yelp fraudulently inflated its stock price by misleading investors about its practices concerning the business...more

Fox Rothschild LLP

Haters Gonna Hate: Tactics To Avoid When Responding To Bad Customer Reviews

Fox Rothschild LLP on

Customer feedback is a two-way street. On the one hand, positive customers reviews can inspire trust in potential new customers who might otherwise be apprehensive about purchasing products or services from an unfamiliar...more

Morgan Lewis

How to Comply with the Consumer Review Fairness Act

Morgan Lewis on

In January 2015, we wrote about California’s ban on nondisparagement clauses in consumer contracts under the “Yelp” Bill. A new law, the Consumer Review Fairness Act, covers nondisparagement clauses in a similar vein at the...more

Hogan Lovells

New U.S. Federal Law Prohibits Contracts With “Anti-Yelping” Provisions

Hogan Lovells on

Late last year, President Obama signed into law the Consumer Review Fairness Act (“CRFA”). Intended to protect individuals who write unflattering online reviews of businesses, the CRFA voids contractual provisions in form...more

Dorsey & Whitney LLP

New Federal Law Protects Consumers’ Right to Post Negative Online Reviews

Dorsey & Whitney LLP on

In the digital age, online reviews of a business are often the first place consumers turn to in order to gather information about a business, such as a restaurant, retail store or even a professional service provider. It is...more

Pillsbury Winthrop Shaw Pittman LLP

The Freedom to Yelp: Congress Curbs ToS Overreach

Worried about a company retaliating against you when you post a negative review on Yelp or TripAdvisor? Worry no longer because Congress has your back. Last week, Congress passed a law that will make it illegal for companies...more

Pillsbury - Internet & Social Media Law Blog

The Freedom to Yelp: Congress Curbs ToS Overreach

Worried about a company retaliating against you when you post a negative review on Yelp or TripAdvisor? Worry no longer because Congress has your back. Last week, Congress passed a law that will make it illegal for companies...more

BCLP

Congress Passes “Consumer Review Fairness Act of 2016” to Protect Online Reviews

BCLP on

New legislation passed by Congress on Monday, November 28, attempts to curb aggressive tactics against the authors of negative online reviews. The legislation bans the practice of contractually prohibiting consumers from...more

Foster Garvey PC

When It Comes to Liability, Whose User Generated Content Is It Anyway?

Foster Garvey PC on

Hospitality industry stakeholders who host sites for online reviews or rely on review sites such as Yelp, Trip Advisor, Urban Spoon, or Oyster, may take comfort in the recent Ninth Circuit decision regarding the liability of...more

Dorsey & Whitney LLP

The New “Yelp.com” for the Consumer Finance Industry

Dorsey & Whitney LLP on

Since the creation of the Consumer Financial Protection Bureau (“CFPB”) in 2010, the CFPB has been accepting consumer complaints regarding financial services companies, and has been publishing data regarding these complaints...more

Morrison & Foerster LLP - Social Media

Socially Aware - Volume 6, Issue 3 - July/August 2015

Welcome to the newest issue of Socially Aware, our Burton Award winning guide to the law and business of social media. In this edition, we present a “grand unifying theory” of today’s leading technologies and the legal...more

Morrison & Foerster LLP - Social Media

Socially Aware - Volume 6, Issue 2 - May 2015

In This Issue: - Court Protects Anonymity of Yelp Users - FTC Issues Landmark Report on Internet of Things - Who Will Update My Status When I’m Dead?: The Biggest Social Media Platforms’ Policies on...more

McDermott Will & Emery

The FTC Did Some Kid-ding Around in 2014

McDermott Will & Emery on

2014 was a busy year for the Federal Trade Commission (FTC) with the Children’s Online Privacy Protection Act (COPPA). The FTC announced something new under COPPA nearly every month, including...more

Foley Hoag LLP - Security, Privacy and the...

COPPA Compliance is Important for General Audience Websites, Too

Yelp’s $450,000 settlement with the FTC in September should serve as an important reminder for all owners and operators of websites or mobile apps – even if your site is not for kids, you need to know and abidge by what the...more

Manatt, Phelps & Phillips, LLP

Advertising Law - October 2014

SPECIAL FOCUS: The Impact of eBay on Lanham Act False Advertising Litigation - A recent opinion by the United States Court of Appeals for the Third Circuit held that the Supreme Court’s landmark decision in eBay is...more

Pierce Atwood LLP

Caution: Your Mobile App May Unintentionally Violate COPPA

Pierce Atwood LLP on

As online activity shifts to mobile devices, regulators are watching. Last week, Yelp agreed to settle a claim with the FTC for $450,000 for its alleged violations of the Children’s Online Privacy Protection Act (COPPA). As...more

Mintz - Privacy & Cybersecurity Viewpoints

Time to Step Up Your COPPA Compliance

The Federal Trade Commission (FTC) has made good on its promise to actively enforce the recently amended Children’s Online Privacy Protection Act (COPPA). Here is what you should know about the latest enforcement actions...more

McDermott Will & Emery

Digital Marketing Minute: A Bad Review for Yelp

McDermott Will & Emery on

The Federal Trade Commission (FTC) announced last week that Yelp – the online service through which consumers can read and write reviews about local businesses, has agreed to pay $450,000 to settle the FTC’s charges that Yelp...more

Mintz - Privacy & Cybersecurity Viewpoints

Breaking News: The COPPA Enforcement Actions Are Here!

As we predicted in prior blog posts, the Federal Trade Commission has begun its vigorous enforcement of the Amended COPPA Rule. And one of the players is not a child-related site, so read on. The Commission just announced ...more

BakerHostetler

Yikes, Yelp! Targeted In FTC’s Stepped Up Enforcement of Children’s Privacy – General Audience Services Take Heed

BakerHostetler on

Signaling a predicted renewal of enforcement of the federal children’s privacy law following broad expansion last year of who and what is covered by the rules, the FTC has filed and settled two recent law suits against mobile...more

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