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Rewriting the Travel Rulebook: AI, Accor and a Swiss Surprise

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Good Monday morning from Seattle . . . For those of you who have served in the armed forces, thank you for your service. Our Online Travel Update for the week ending Friday, May 23, 2025, is below. This week’s Update features...more

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AI, Junk Fees, and Expedia’s Earnings: Key Highlights from the Week in Online Travel

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Good Sunday morning from Seattle . . . Our Online Travel Update for the week ending May 9, 2025, is below. What started initially as a relatively slow week in online travel picked up as the week progressed. Earnings releases...more

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Online Travel Update: Airbnb Eyes Hotels (Again), Booking Beats Expectations, and Kayak Embraces AI

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Good Sunday morning from Seattle . . . Our weekly Online Travel Update for the week ending May 2, 2025, is below. This week’s Update features stories on many of the large online players, including first quarter earnings...more

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This Week in Travel: NDC Progress, Booking.com Scrutiny, and AI Momentum in the Industry

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Good Sunday morning from Seatle . . . Our Online Travel Update for the week ending Friday, April 4, is below. This week’s Update features a number of follow up stories on topics covered in recent Updates, including...more

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Travel Tech Trends: Perplexity’s Booking Leap, Airbnb Incentives & AI-Powered Planning

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Good Sunday morning from Seattle . . . Our weekly Online Travel Update for the week ending Friday, March 28, 2025, is below. This week’s Update features stories on a variety of topics including Perplexity’s big booking...more

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AI, Antitrust & Algorithms: EU Targets Google, Travel Grapples with Generative Tech

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Good Sunday morning from Seattle . . . Our Online Travel Update for the week ending Friday, March 21, is below. This week’s Update features a number of stories on the EU’s renewed interest in pursuing competition compliance,...more

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This Week in Travel: Booking.com Phishing Scam, California’s AI Pricing Crackdown & More

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Happy Saturday from Seattle . . . Our Online Travel Update for the week ending Friday, March 14, 2025, is below. What started as a relatively quiet week in the travel industry (other than the concerning reports from several...more

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Navigating the Future of Travel: AI Innovations, Record Marketing Investments & Regulatory Shifts

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Good Sunday morning from Seattle . . . Our Online Travel Update for the week ending Friday, February 28, 2025, is below. This week’s Update features a variety of stories from a variety of sources, including some new sources....more

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Online Travel Update: TripAdvisor's AI Partnership & Corporate Travel Merger Developments

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Good Sunday morning from Seattle . . . Our Online Travel Update for the week ending Friday, January 17, 2025, is below. Other than Perplexity’s newly announced partnership with TripAdvisor (readers, please read the story...more

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2024 in Review: Key Highlights from Online Travel Updates

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Good Sunday morning and Happy New Year!! We are again providing a roundup of a few of the stories that we feel made the biggest impact in the online travel industry over this past year (and continuing into this year). ...more

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Travel Trends Under the Spotlight: Google, Booking, and Loyalty Programs

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Good Sunday morning from Seattle . . . Our Online Travel Update for the week ending Friday, December 13, 2024, is below. Google and its “efforts” to comply with the DMA again garnered most of the industry’s attention. As I...more

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Travel Industry Trends: Junk Fees, Layoffs, and Expedia’s Package Deal Shake-Up

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Good Sunday evening from Seattle . . . As many of you know, I returned a few weeks ago from an extended sabbatical – three months well spent traveling, cooking, reading and driving my wife crazy. Now that I am back in the...more

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Online Travel Update: Google's Shift on Cookies & Booking.com's Legal Scrape

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Good Sunday morning from Seattle . . . Our weekly Online Travel Update for the week ending Friday, July 26, 2024, is below. It was a relatively quiet week this past week in the online travel industry, at least until Google’s...more

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This Week in Online Travel: Appeals in Las Vegas Price-Fixing Case, Booking.com’s STR Push, and Hilton Expands into RV Bookings

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This week’s Update features a variety of stories – STRs, algorithm leaks and Hilton campgrounds (sort of): - Las Vegas Price-Fixing Case Is Appealed. A few weeks ago we reported on a Nevada federal district court’s...more

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Digital Dynamics: Booking.com's DMA Gatekeeper Role and AI's Expanding Impact on Travel Planning

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Booking.com’s “gatekeeper” designation under the EU’s Digital Markets Act (DMA) and artificial intelligence’s increasing influence on online travel garnered much of the attention this past week. Enjoy....more

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Legal and Strategic Moves in Travel: Vegas Hotels' Court Victory, Airbnb's Subscription Consideration, and Airline Loyalty Program...

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Our weekly Online Travel Update for the week is below. And for those mothers out there, we hope you had a great Mother’s Day! This week's highlights...more

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Online Travel Update: Google's Cookie Policy Update, Shifts in Sustainable Travel Interest, and the Reality of Online Group...

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This week’s Update again features a wide variety of stories, including an important update on the much beleaguered spokesman for metasearch site, Trivago. Enjoy....more

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Travel Innovations and Challenges: DOT's Loyalty Program Hearing, Sustainability Efforts by Google & Expedia, and Hotel Direct...

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This week’s Update features a variety of topics – sustainability (x2), airline loyalty programs, NDC and direct booking campaigns (among others). I hope you enjoy....more

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Strategic Shifts in Travel: AmexGBT Acquires CWT and Booking.com Rethinks Sustainability Ratings

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This week’s Update features multiple stories and perspectives on AmexGBT’s newly announced acquisition of CWT and Booking.com’s decision to drop its own sustainability ratings. I hope you enjoy....more

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Regulatory Challenges for OTAs in Indonesia, Spotnana's Innovative Booking Tool, and OTA Marketing Records Shattered

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This week’s Update features a variety of topics including the latest on Indonesia’s efforts to regulate OTAs, Spotnana’s new “event” travel booking tool and new record marketing spending by the largest OTAs (no surprise)....more

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Google's DMA Compliance Controversy and the End of TripAdvisor Plus: This Week in Online Travel

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This week’s Update offers two differing industry perspectives on Google’s DMA compliance efforts. We also update the status (demise) of TripAdvisor’s much criticized subscription program, TripAdvisor Plus. Enjoy....more

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Exploring New Frontiers in Online Travel: From AirAsia's Flexible Fares to Hilton's Campground Ventures

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This week’s Update features a wide variety of topics – Hopper, Capital One vacation rentals, Expedia layoffs and Hilton campgrounds....more

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Online Travel Update: Expedia CEO Departure, Google Ends Two Hotel Ad Products and More

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The big news last week of course was Peter Kern’s announcement that he is stepping down as Expedia Group CEO in May. Peter’s announcement came as part of an otherwise robust quarterly earnings release for Expedia. What...more

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Online Travel Update: OTA Marketing Shift, Google's DMA and Wholesaler Woes Unveiled

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With many in the industry getting their first look at Google’s proposed “DMA” changes to European Union search results, many of this past week’s industry headlines were focused on the proposed changes and the industry’s...more

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Earnings Reports Reveal Surge for Expedia and Booking, While Google's Trial and IHG Innovations Make Waves in Travel - Online...

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It is earnings season, which makes for a longer Update than usual: - Expedia Enjoys Strong Third Quarter Results. While I am still working my way through the recent Expedia Group earnings call transcript, news of the...more

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