News & Analysis as of

Hotels Online Reviews

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Online Travel Update: Booking.com Adds Loyalty Program Benefits; Yelp Makes News on Two Fronts; and Major OTAs Spend More Billions...

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After a few quiet weeks, last week produced a number of stories that caught our attention and made it into our weekly Update, including two interesting stories on customer reviews. Enjoy....more

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Online Travel Update: Marriott's antitrust case goes to trial and Trip.com facilitates COVID testing online

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This week’s Update features yet another story about Hopper as well as an important update on the future of keyword restrictions. Enjoy....more

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OTA & Travel Distribution Update: Marriott and Expedia reach landmark deal; TripAdvisor seeks to provide more transparency in...

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This week’s Update is by far one of the most substantive Updates we’ve had in some time. Enjoy....more

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OTA & Travel Distribution Update: TripAdvisor continues to defend claims of fake reviews; Booking.com and others create travel...

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Fall has definitely arrived here in the Pacific Northwest. This week’s OTA & Travel Distribution Update is below and features stories on TripAdvisor, Booking.com, Vacasa and the soon-to-be-effective, Strong Customer...more

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OTA & Travel Distribution Update: Sabre/FareLogix saga continues to unfold; Groups360 receives a significant investment

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With summer coming to an end, I anticipate a healthy dose of Update worthy items in the weeks ahead....more

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OTA & Travel Distribution Update: Sales principles introduced for online booking sites in the U.K.; AirAsia.com the next large...

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Sales Principles Introduced for Online Booking Sites in the UK - ("Hotel Booking Sites Get Consumer-law Compliance Principles from CMA," MLex, March 1, 2019) (subscription required) By September 1, 2019, hotel booking...more

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OTA & Travel Distribution Update - Agoda Homes seeks to gain ground; Direct booking is best according to Australian regulators;...

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Agoda Homes Seeks To Gain Ground - ("OTAs Booking Holdings’ Agoda Takes a Distinctive Approach on Short-Term Rentals," Skift Travel News on September 21, 2018) For some time now, Agoda has featured short-term rentals on...more

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OTA & Travel Distribution Update - May 26th, 2017

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This week’s OTA & Travel Distribution Update for the week ending May 26, 2017 is below. A short, but significant update this week. Bi-Partisan Legislation Introduced to Stop Online Booking Scams [OTA]. In an effort to curb...more

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OTA & Travel Distribution Update - March 26th, 2017

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This week’s Update for the week of March 26, 2017 is below: Airbnb cracks down on San Francisco hosts, booting out hundreds - Revitalization Partners, Mar 24, 2017 - Home-sharing company Airbnb says it has evicted...more

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EU Retail News - May 2016

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UK: How to comply with consumer protection laws — are you faking it? On 4 March 2016, the UK Competition and Markets Authority ("CMA") published guidance for businesses on how to comply with consumer protection law...more

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