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Risk Management › Cloud Computing › SaaS

Venable LLP

Service-Level Agreements for Online or Cloud-Based Arrangements

Venable LLP on

Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a "customer service-level...more

Conn Kavanaugh

Three Things You Should Know About Service Level Agreements in SaaS/Cloud Contracts

Conn Kavanaugh on

When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center. Rather the software is...more

Lighthouse

IT at the Helm: Change Management for Cloud-Based SaaS is Key to Minimizing Risk

Lighthouse on

Cloud computing dates to the mid-1990s – so why is this relatively old concept still such a hot topic? Haven’t we figured it all out by now? And isn’t the benefit of today’s SaaS cloud environments that someone else, namely...more

Proskauer - New Media & Technology

Work-Outs of Technology and Services Agreements Challenged by COVID-19

Proskauer - New Media & Technology on

In early February 2020, before most of us were truly aware of the implications of COVID-19, a well-respected IT consulting group predicted a $4.3 trillion global spend on information technology in 2020. Drivers of the...more

Winstead PC

Is it HIPAA or HIPPA? Either way, it still applies.

Winstead PC on

I have negotiated hundreds of SaaS agreements for dozens of software companies and I always hated when the company on the other side was a healthcare provider. Invariably, they would bring up Protected Health Information...more

BCLP

Cloud Computing (Update)

BCLP on

Most companies today use some form of cloud computing whether through software-as-a-service, platform-as-a-service, or infrastructure-as-a-service. Cloud computing’s cost-effective scalability can offer significant advantages...more

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